Our 2023 Keynote Speakers are:


Gus Balbontin

Investor, Advisor and Adventurer 

Born and bred in wild Patagonia, Gus never allowed his small town and humble beginnings get in the way of his big dreams. A healthy disrespect for authority and a severe case of FOMO (fear of missing out) landed him in Australia at the Young age of 17.

By the age of 22, he had dropped out of uni, hitchhiked South America, set up his first business, and landed his dream job at Lonely Planet. Fast forward a few years and he was leading the company globally working with companies such as Google X, Nokia, and Amazon on the latest technology, creative cultures, and high-performing teams. 

Over the last 3 years, Gus has presented around the world. From audiences of 10 to that of 10,000, the simplicity of his message and his counterintuitive way of looking at the world will motivate you to do things differently.

He is involved in the start-up scene as a founder, investor, and advisor and is on the board of Startup Victoria and Director of Above All Human. He currently runs a small Creative Studio and Innovation agency called Roshambo, is the co-founder and partner at Atessa, and is the Entrepreneur in Residence and Executive Director of VU Innovations at Victoria University which keeps him close to large public corporate challenges as well as small business puzzles.


Neville Richardson

CIO at Gallagher Group

Honoured to be CIO at New Zealand’s largest privately owned technology business, Neville operates as a business leader, technology evangelist and change agent with over 25 years Information Systems and business experience. Neville builds diverse, high performing teams, by building psychologically safe environments where people can grow, with a focus on the people and structure side of IS as much as technology.

Prior to taking the role at Gallagher, Neville had been CIO in another of New Zealand’s Iconic brands, and previous to that held senior IS and procurement roles at a leading premium automotive manufacturer, working in UK, Germany, South Africa and China.

And to prove it takes all sorts, Neville originally trained as an archaeologist, although is committed not to become an old relic as his career progresses.


Marta Dalton

VP Data Analytics & Customer Insights at Amyris

Marta Dalton is the VP of Data Analytics & Customer Insights at Amyris, a biotech CPG firm based out of San Francisco, where she oversees descriptive, diagnostic, predictive, and prescriptive analytics for the company.  In early 2022 she left Unilever as the Global Director of B2B eCommerce and Customer Experience where she launched B2B eCommerce in 25 countries and led the experience of new marketplaces in APAC and LATAM. Prior to joining Unilever, she's bounced between the marketing and technology "sides" of eCommerce in roles for B2B and B2C organizations ranging from start-ups to the Fortune 500, and still enjoys being hands-on in Google Analytics and other parts of the tech stack. She'll happily talk your ear off about how to select and implement a new platform, create new pricing strategies, partner with the B2B sales team to accelerate eCommerce, or define marketing plans to find, get, and keep your best customers.


Brett Sinclair

Founder & Director at B2B eCommerce Association

Brett is the founder and director of the B2B eCommerce Association and has been in the industry for over 12 years. He has worked across the entire ecosystem of digital commerce and owned every aspect of the eCommerce business operation. Brett is passionate about connecting. educating and enhancing the professional careers of the association members.


Diane Frick

Head of CX & Digital at Workwear Group

Diane Frick is a seasoned communications and customer focused professional with over 20 years of experience in the marketing and digital space. Her expertise extends to customer experience (CX) and digital product development, making her a well-rounded leader in the industry. Currently, she holds the position of Head of CX and Digital at Workwear Group, a prominent business within the Wesfarmers Industrial division At Workwear Group, Diane is spearheading a significant business transformation by undertaking the redesign and rebuild of the B2B e-commerce platform. Her visionary leadership and in-depth knowledge of CX are pivotal in shaping the company's digital presence and overall customer journey. Through her strategic approach, Diane is ensuring that the Workwear Group remains competitive in the evolving digital landscape. Diane's forward-thinking mindset, and ability to adapt to new technologies and market trends are coupled with a passion for delivering exceptional customer experiences and focus on digital innovation to deliver strong commercial outcomes and value for the business and its customers.


Monique O'Neil

Global E-Commerce Executive