Brand FAQs

What you need to know before the event

  • What does my registration include?

    • 2 nights’ accommodation including breakfast at the Sheraton from 5-7 September 2022
    • All meals during the event days
    • 1 fun networking activity of your choice
    • Access to all conference sessions and speakers
    • Networking with other senior marketers and leading vendors in the country
  • What is my involvement at the event?

    In return for your complimentary delegate pass for this event, your attendance for all sessions is expected. Your only investment is your time, travel to the resort, and your full participation in the event during the 3 days.

  • What is Business Connect and how does it work?

    Business Connect is a key icebreaker of the summit - it enables quick-fire introductions and targeted networking!
    All retailers and networkers must select 10 meetings for a duration of 10 minutes each. All delegates have the ability to accept or decline individual meeting requests in the 3 weeks leading up to the event. You will receive a link inviting you to log in, update your profile and finalise your meetings.
    You can send out meeting requests to networkers that are of interest to you, and/or accept meeting requests from networkers that are sent to you.
    We require all attendees to have their 10 meetings confirmed prior to registering onsite. To find out more about Business Connect please visit our website.

  • What networking activities can I choose?

    On Tuesday 06 September we are running 5 different fun networking activities from which you can chose one. This will be a great opportunity for you to connect with your industry peers and build your network and have fun along the way too. To find out more on our full agenda. Please visit the Agenda page on our website.

  • How and when can I register for the networking activity?

    The networking activity takes place on Tuesday 06 September from 13:00 - 17:00.
    Four weeks prior to the event, you will receive an email inviting you to log in and confirm your activity of your choice. Please make sure you choose early to avoid disappointment. Please visit our website to see what exciting activities we have available for you.

  • The networking activity of my choice shows as full, what can I do?

    Unfortunately, this means the activity has reached its maximum capacity and you will need to select another option. Please email our iMedia team should you have any further questions

  • What is the Client Lead Roundtable session and how I can register?

    At registration you will have the opportunity to select which round table discussion you would like to join at the Roundtable session, which takes place on Day 3. This is a crowd favourite: selected Brands will moderate open discussions on their table's assigned topic. This session is a great opportunity to compare notes on mutual pain points or share success stories.

  • Where can i find the list of brands and networkers?

    You can view the list of brands and networkers (solution providers) by clicking here. You can also find a searchable directory in the Networking section of the Event App.

  • How can I download the event app?

    We will send you details on how to download the app together with your login details 2 weeks prior to the event. You will be able to familiarise yourself with the agenda, see who is attending and start building your network. You can also finalise your business connect meetings via the app too!

  • My app does not work, what can I do?

    Please check if you are in the correct event app. If you have attended an iMedia event before, please ensure to logout from the previous event app, locate and select the current event from the home screen, and login in to the new event app using your login details as emailed to you. Please ensure to login with your registered email and reference number provided in the iMedia email. If you are still having issues please contact the iMedia team at

  • When should I arrive at the Sheraton Mirage Resort?

    Start your working week in paradise…

    Don’t rush your Monday morning by having to get on flights! Why not come up a night early and wake up fresh on Day 1 in the Gold Coast? Put your feet in the pool, enjoy a buffet breakfast and arrive fresh and ready to go for the first day of iMedia. Book your additional night accommodation directly with the Sheraton by contacting Ash Gunley. Please visit the Venue and Travel section of the website for further details

  • Are flights included?

    Flights are NOT included and all attendees are required to make their own flight bookings to and from Gold Coast Airport. We strongly recommend to arrive the night before. If arriving on the first day of the event, please select a flight that arrives at Gold Coast airport no later than 10.30 am.

  • Is my transfer to the event included?

    Transfers are not provided. Please make your own way to the venue. For more information on how to get to the hotel please visit the Venue and Travel section of our website.

  • Can I stay an extra night?

    The Sheraton Grand Mirage Resort is offering you a special rate of AUD$279 per room per night (excluding breakfast), valid for 3 days pre and post the conference (subject to availability). To find out more on how to make your booking please visit the Venue and Travel section of our website.

  • What elements of the Summit do I need to pre register for?

    Business Connect (Day 1) - confirm all your meetings. Do this prior to the event
    Networking Activity (Day 2) - select your choice of activity. Do this prior to the event
    Roundtables (Day 3) - select the roundtable you would like to participate in. Do this at Registration when you arrive
    It is not necessary to pre book any other element of the Summit. Just show up at the appointed hour!

  • What's my pre event checklist?

    • Book your flights to arrive in good time for the start of the Summit
    • Complete your profile on the registration page, or in the App
    • Select your Networking Activity
    • Confirm all your Business Connect meetings
    • Pack suitable clothes for your activity if necessary
  • Can I collect Marriott Bonvoy points?

    Please note you will receive all your Marriott Bonvoy benefits depending on your level of membership during your stay. However you will not be collecting any points for the nights of the conference. Of course if you have booked pre and post accommodation the standard Marriott Bonvoy Points will apply,

  • Who do I contact if I have any special dietaries?

    In your registration profile you will have the opportunity to indicate your special dietary requirement. If you are unable to access your profile please email

  • Is the conference venue wheelchair accessible?

    Yes please email the iMedia team to inform us

  • Can I bring my partner/family with me?

    Your partner/family member are more than welcome to share your room during the 2 nights of the Summit at no additional cost (except the additional services i.e. breakfast, in-room dining which will be charged to your room). Please note your partner/family member will not be able to attend any of the Summit's activities. Please email your request to with their first and last name so we can make sure to add their details to our conference rooming list.

  • I can no longer attend, what should I do?

    Please email our iMedia team immediately to notify us. We may accept a replacement at a similar level of seniority - please note cancellation received within 4 weeks of the event start date will incur a fee of $1000.

What you need to know at the event

  • What happens when I arrive onsite at registration?

    Event registration will be opened from 09:00 - 12:00. You will be required to register with one of our iMedia team members and collect your name badge. Prior to registering onsite, please have your 10 meetings booked and confirmed for Business Connect. You will also be invited to select a topic for the client-lead round table session.

  • Do I need to wear my name badge?

    Name badges should be worn at all times during the conference over the 3 days. Please log in to your profile (provided in your registration email) and check your profile details carefully. First name, last name, position and company are printed on the name badge and appear in the app. It is important those details are correct and your profile is completed.

  • What is the dress code?

    The dress code is business casual smart attire. No formal dinner dress code. Please ensure to pack suitable clothing for the networking activity.

  • Hotel check in and check out - what do I need to know?

    You will be able to check in to your room on Monday 05 September before 11.45am. If your room is not yet ready before the normal 3pm check in time, don’t worry! We will look after you in our special dedicated Welcome Lounge with barista coffee and special treats. Please ensure to arrive early to allow enough time for your hotel check in, and be on time for the start of the Brands Only Lunch at 12:00. Please note you wont be able to check in the hotel between 12:00 and 17:30. If you have not been able to check in before the Brands Only Lunch please leave your luggage with Concierge and check in after Business Connect.
    Check out time is 11.00am on Wednesday 07 September 2022.

  • What is the Ultimate Networker?

    Be crowned the Ultimate Networker and win a fabulous prize from our sponsor. How does it work? You can collect Ultimate Networker points by simply by connecting with other delegtes, rating speaker presentations and posting in our live feed - all in the app. Every day our MC will bring up the leaderboard to see who is in the running to be the winner. On closing of day 3, we will crown and give out the prize to the highest scorer.

  • What happens during Business Connect?

    This is where you’re laying the foundations for your experience at iMedia. This will be a blast! You will have 10 meetings lined up before the session starts. You will meet clever, interesting, and friendly people who are experts in what they do. Retailers stay in their seats in front of their company logo (iMedia staff will confirm your table number at the event) – whilst networkers rotate every 10 mins – and we will supply drinks too!

  • Can I store my luggage at the hotel?

    If you room is not ready when you check in, the hotel concierge will securely store your luggage until your room becomes available. Check out time is 11am and the hotel concierge will keep hold of your luggage until the end of the summit

  • Can I export the list of contacts from the app

    Yes you will be able to export a CSV. file straight from the app after the event

Further assistance required?

Please email our iMedia team