Our 2023 Keynote Speakers are 


Anders Sörman Nilsson

Global Futurist

Anders is a futurist and the founder of the think tank and trend analysis firm - Thinque, which provides data-based research, foresight, and thought leadership.  This Swedish-Australian has shared the stage with Hillary Clinton, Nobel   Laureates, and European and Australian heads of state. He is an active member of TEDGlobal, has keynoted at   TEDx in the United States and Australia, was nominated to the World Economic Forum’s Young Global Leaders,   and was the keynote speaker at the G20’s Y20 Summit in Australia. His presentations are meticulously researched,   highly energetic, and always fascinating with content tailored to the audience, which is why clients like Apple, Cisco,   Mercedes Benz, Hilton, SAP, Gartner, and Macquarie Bank have turned to Anders over the years to help them turn research into foresight and business impact. 


Nicola Clement

Renowned and visionary eCommerce leader

Nicola Clement is the former General Manager Omni Experience for Myer and a highly regarded eCommerce leader. She has had more than 18 years’ experience across international markets within the retail, travel and services industries. Throughout these years, Nicola's had multi-million-dollar P&L responsibility and ownership of digital strategy, eCommerce, digital marketing, innovation, design, customer experience, social, mobile, and service channels for several brands including MYER, Jetstar, Smiggle, Forever New, Kathmandu, Telstra and Quiksilver/Roxy/DC Shoes. She has worked within many group roles, spanning multiple brands, regions and business structures. Nicola is currently in London studying for her Executive MBA at Oxford University and is looking forward to journeying back to Australia for the iMedia Online Retail Summit to share her wealth of stories, experience and opinions.


Paul Zahra

CEO Australian Retailers Association

Paul is a leading figure of Australian retail having worked in the industry for 40 years including in senior executive and non-executive roles and as a company advisor.  He has previously held senior leadership positions at Target, Officeworks and David Jones where he was the CEO and Managing Director. 

Paul leads the team at the Australian Retailers Association – Australia’s oldest, largest and most diverse retail body, representing a $400 billion sector that employs one in ten Australians. 


Lucy Bloom

Speaker, Author, Presenter

Lucy Bloom is not afraid to break rules. A successful business leader, she is renowned for being an innovative thinker and exceptional communicator. With a strong track record in digital marketing, branding, story telling and fundraising, and having achieved online audiences in their millions, Lucy was Australia's first person to be named in the world's top 30 #socialceos. Her charitable work has transformed lives in Australia and overseas, and her top-selling memoir, Get the Girls Out, was published by HarperCollins in 2019 to rave reviews.


Juanita Neville-Te Rito


With more than 30 years commercial retail and CX experience and 15 years in global retail trend analysis, fully-fledged Kiwi, Aussie-born Juanita is the founder and Managing Director of RX. Previously known as RetailX, the evolution of the business to RX acknowledges that in today’s hyper-competitive environment, experience is fast becoming the defining differentiator for businesses of every shape and size, regardless of the industry. 

RX is the second retail consultancy Juanita has founded and as such, she has worked with the majority of leading retail brands in NZ. Prior to consulting, Juanita held C-Suite executive management roles for companies including Countdown and  Woolworths supermarkets, The Warehouse Group, Noel Leeming and Yum Brands (Pizza Hut, KFC).
Juanita has extensive experience in retail strategy, communication and business transformation and is also a frequent media commentator, international speaker, and opinion leader within NZ. Her popular international retail and CX tours are eagerly anticipated by businesses around the globe wanting to deliver a compelling customer-centric proposition, whatever the industry.

With an unerring energy and enthusiasm, Juanita is passionate about raising the bar by creating experiences that connect with shoppers’ hearts, minds, and wallets, through reimagining businesses and their offers to become more compelling, hyper-competitive, engaging and most importantly, profitable.