Online Retail Summit 13 - 15 May 2024
Queenstown | New Zealand
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2024 Agenda

Get ready for an insightful exploration into the world of Commerce. Our event features engaging keynotes, interactive panels, and fireside chats led by industry experts. Discover valuable insights and actionable strategies to boost your business success.

2024 Theme: Back to the future. Why retail is getting back to basics.

Read more about our theme here

Day 2

14 May 2024

7:00AM - 8:25AM
8:25AM - 8:30AM
8:30AM - 9:05AM
Profitability is Queen: Mastering eCommerce P&L Management for Sustainable Success
Join Nicola, a seasoned eCommerce leader with over 23 years of experience, as she challenges the status quo in this keynote session. Amid economic uncertainties, Nicola advocates for a paradigm shift – moving beyond sales metrics to prioritise profitability. Drawing on her expertise managing businesses through crises, she offers insights into P&L fundamentals, distinguishing fixed vs. variable costs, and optimising technology costs. This session is a glimpse into strategic areas such as channel profitability, human-centered business practices, and crafting compelling business cases. Discover the keys to long-term success by putting profit at the forefront of your eCommerce strategy.
Chief Experience Officer (CXO)
Adore Beauty
9:05AM - 9:30AM
9:30AM - 9:55AM
9:55AM - 10:05AM
Are your customers feeling the love?
Ever wondered how to take customer-centricity to the next level? Join two industry experts in this insightful session as they explore cutting-edge approaches to reshaping customer experiences. What are the core principles behind achieving omnichannel success, and how does elevating customer experiences foster lasting loyalty? Delve into the strategies that infuse AI and personalisation into the heart of customer-centric product innovation. This discussion promises to unveil tech-infused strategies, redefining our relationship with customers in today's dynamic landscape.
10:05AM - 10:35AM
10:35AM - 10:55AM
Breakout
AI-Powered Retail: Smart Strategies for Success

Uncover the power of AI in revolutionising the retail landscape. Explore how AI-driven solutions are reshaping the industry, enabling smarter strategies that optimize operations, enhance customer experiences, and drive success in the dynamic world of retail.

11:00AM - 11:20AM
Breakout
11:25AM - 11:45AM
Breakout
11:50AM - 12:10PM
Thriving in the Social Commerce Landscape: Insights from Retail Leaders
Embark on a journey into the thriving realm where nearly 5 billion people connect—the heart of social commerce. In this panel, three retailers will share their firsthand experiences and strategies for thriving on social platforms. From direct engagement to successful partnerships with content creators, learn how these industry pioneers navigate challenges and leverage the vast potential of social commerce. Gain practical insights into the most impactful platforms shaping the future of digital retail and discover actionable strategies to elevate your brand's presence in the ever-evolving landscape of social commerce.
12:15PM - 12:25PM
Quickfire
12:25PM - 12:50PM
Sponsored Keynote
12:50PM - 1:30PM
1:30PM - 5:00PM
Activity
5:00PM - 6:30PM
Free time
6:30PM - 9:30PM
Celebratory Dinner

Day 3

15 May 2024

7:00AM - 8:45AM
8:45AM - 9:00AM
9:00AM - 9:35AM
Unveiling current Economic Insights in Retail
Join us for an enlightening session with Shamubeel Eaqub! With a career spanning over two decades, Shamubeel brings extensive experience as an economist and a unique ability to simplify economic concepts. In this session, he will delve into economic trends, providing personalised insights tailored for the dynamic retail landscape. Don't miss this opportunity to gain real-time knowledge and practical strategies for navigating the intricate economic factors impacting Retailers today.
9:35AM - 10:00AM
10:00AM - 10:10AM
Quickfire
10:10AM - 10:20AM
Quickfire
10:20AM - 10:55AM
Client led round tables
10:55AM - 11:25AM
11:25AM - 11:50AM
Sustainability: Beyond Buzzwords
Explore how sustainability has become a core element rather than a trend in retail. Learn practical strategies and case studies showcasing successful integration of sustainable practices into business models.
11:50AM - 12:25PM
Building Customer Loyalty: Strategies for Sustainable Brand Growth

Unlock the secrets of Customer Loyalty Programs with our New Zealand experts from Mighty Ape, Superette and everyday rewards NZ. Join our panellists, as they discuss practical strategies for successful brand growth through loyalty initiatives. Learn how these innovators leverage customer data, personalisation, and digital experiences to build and maintain lasting customer connections. From tried-and-true methods to fresh ideas, gain actionable insights that will help your business stand out and keep customers coming back for more in this engaging exploration of loyalty reinvention.

Head of Digital
Superette
General Manager of Sales & Marketing
Mighty Ape
General Manager, Loyalty
everyday rewards
12:25PM - 12:40PM
Closing Remarks & Ultimate Networker Prize
12:40PM - 1:40PM

Day 1

13 May 2024

9:00AM - 11:30AM
11:30AM - 1:30PM
12:00PM - 1:30PM
1:30PM - 1:40PM
Free Time
1:40PM - 1:50PM
1:50PM - 2:15PM
2:15PM - 4:30PM
4:30PM - 6:30PM
Free Time
6:30PM - 7:00PM
7:00PM - 9:30PM

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