Day 2
14 May 2024
7:00AM - 8:25AM
8:25AM - 8:30AM
1715675100000 != 1715670000000
8:30AM - 9:05AM
1715675400000 != 1715675100000
Profitability is Queen: Mastering eCommerce P&L Management for Sustainable Success
Join Nicola, a seasoned eCommerce leader with over 23 years of experience, as she challenges the status quo in this keynote session. Amid economic uncertainties, Nicola advocates for a paradigm shift – moving beyond sales metrics to prioritise profitability. Drawing on her expertise managing businesses through crises, she offers insights into P&L fundamentals, distinguishing fixed vs. variable costs, and optimising technology costs. This session is a glimpse into strategic areas such as channel profitability, human-centered business practices, and crafting compelling business cases. Discover the keys to long-term success by putting profit at the forefront of your eCommerce strategy.
Chief Experience Officer (CXO)
Adore Beauty
9:05AM - 9:30AM
1715677500000 != 1715675400000
9:30AM - 9:55AM
1715679000000 != 1715677500000
9:55AM - 10:05AM
1715680500000 != 1715679000000
Are your customers feeling the love?
Ever wondered how to take customer-centricity to the next level? Join two industry experts in this insightful session as they explore cutting-edge approaches to reshaping customer experiences. What are the core principles behind achieving omnichannel success, and how does elevating customer experiences foster lasting loyalty? Delve into the strategies that infuse AI and personalisation into the heart of customer-centric product innovation. This discussion promises to unveil tech-infused strategies, redefining our relationship with customers in today's dynamic landscape.
10:05AM - 10:35AM
1715681100000 != 1715680500000
10:35AM - 10:55AM
1715682900000 != 1715681100000
1715682900000 != 1715682900000
AI-Powered Retail: Smart Strategies for Success
Uncover the power of AI in revolutionising the retail landscape. Explore how AI-driven solutions are reshaping the industry, enabling smarter strategies that optimize operations, enhance customer experiences, and drive success in the dynamic world of retail.
11:00AM - 11:20AM
1715684400000 != 1715682900000
1715684400000 != 1715684400000
11:25AM - 11:45AM
1715685900000 != 1715684400000
1715685900000 != 1715685900000
11:50AM - 12:10PM
1715687400000 != 1715685900000
Thriving in the Social Commerce Landscape: Insights from Retail Leaders
Embark on a journey into the thriving realm where nearly 5 billion people connect—the heart of social commerce. In this panel, three retailers will share their firsthand experiences and strategies for thriving on social platforms. From direct engagement to successful partnerships with content creators, learn how these industry pioneers navigate challenges and leverage the vast potential of social commerce. Gain practical insights into the most impactful platforms shaping the future of digital retail and discover actionable strategies to elevate your brand's presence in the ever-evolving landscape of social commerce.
1715687400000 != 1715687400000
12:15PM - 12:25PM
1715688900000 != 1715687400000
12:25PM - 12:50PM
1715689500000 != 1715688900000
12:50PM - 1:30PM
1715691000000 != 1715689500000
1:30PM - 5:00PM
1715693400000 != 1715691000000
1715693400000 != 1715693400000
5:00PM - 6:30PM
1715706000000 != 1715693400000
6:30PM - 9:30PM
1715711400000 != 1715706000000
Day 3
15 May 2024
7:00AM - 8:45AM
1715756400000 != 1715711400000
8:45AM - 9:00AM
1715762700000 != 1715756400000
9:00AM - 9:35AM
1715763600000 != 1715762700000
Unveiling current Economic Insights in Retail
Join us for an enlightening session with Shamubeel Eaqub! With a career spanning over two decades, Shamubeel brings extensive experience as an economist and a unique ability to simplify economic concepts. In this session, he will delve into economic trends, providing personalised insights tailored for the dynamic retail landscape. Don't miss this opportunity to gain real-time knowledge and practical strategies for navigating the intricate economic factors impacting Retailers today.
9:35AM - 10:00AM
1715765700000 != 1715763600000
10:00AM - 10:10AM
1715767200000 != 1715765700000
10:10AM - 10:20AM
1715767800000 != 1715767200000
10:20AM - 10:55AM
1715768400000 != 1715767800000
10:55AM - 11:25AM
1715770500000 != 1715768400000
11:25AM - 11:50AM
1715772300000 != 1715770500000
Sustainability: Beyond Buzzwords
Explore how sustainability has become a core element rather than a trend in retail. Learn practical strategies and case studies showcasing successful integration of sustainable practices into business models.
11:50AM - 12:25PM
1715773800000 != 1715772300000
Building Customer Loyalty: Strategies for Sustainable Brand Growth
Unlock the secrets of Customer Loyalty Programs with our New Zealand experts from Mighty Ape, Superette and everyday rewards NZ. Join our panellists, as they discuss practical strategies for successful brand growth through loyalty initiatives. Learn how these innovators leverage customer data, personalisation, and digital experiences to build and maintain lasting customer connections. From tried-and-true methods to fresh ideas, gain actionable insights that will help your business stand out and keep customers coming back for more in this engaging exploration of loyalty reinvention.
Head of Digital
Superette
General Manager of Sales & Marketing
Mighty Ape
General Manager, Loyalty
everyday rewards
12:25PM - 12:40PM
1715775900000 != 1715773800000
Closing Remarks & Ultimate Networker Prize
12:40PM - 1:40PM
1715776800000 != 1715775900000
Day 1
13 May 2024
9:00AM - 11:30AM
1715590800000 != 1715776800000
1715590800000 != 1715590800000
11:30AM - 1:30PM
1715599800000 != 1715590800000
12:00PM - 1:30PM
1715601600000 != 1715599800000
1:30PM - 1:40PM
1715607000000 != 1715601600000
1:40PM - 1:50PM
1715607600000 != 1715607000000
1:50PM - 2:15PM
1715608200000 != 1715607600000
2:15PM - 4:30PM
1715609700000 != 1715608200000
4:30PM - 6:30PM
1715617800000 != 1715609700000
6:30PM - 7:00PM
1715625000000 != 1715617800000
7:00PM - 9:30PM
1715626800000 != 1715625000000