Day 1
6 June 2022
Delegates arrive at the hotel to register and check in ahead of the afternoon formalities.
Light lunch is provided for all networkers. Learn how to make the most of your time at iMedia. Plus, ensure all meetings are scheduled for Business Connect.
Modern technology has evolved, enabling new ways to think about and do business. That’s why we've started the MACH Alliance - to help companies take advantage of the most innovative and flexible enterprise technologies available.
Join us at the Retailer only lunch to hear Andrew Sladen, Director Of Engineering at Koala together with Ketan Kansara, Enterprise Account Executive (APAC) at Commercetools discuss how Koala has evolved with the Help of MACH, how that’s been implemented, and importantly the benefits and results that has brought.
Delegates can use this time to refresh, check-in with work and explore the surroundings.
In these times of constant change, it is imperative for successful businesses to evolve. Conversely, it is critical to also understand the DNA of that success should remain constant. Success is often a skillful balancing act.
In this session, Jane Cay the founder and CEO of Birdsnest shares the fascinating journey of one of Australia’s biggest fashion success stories. How it grew by changing in response to the world around it, but also how it has kept certain things at its heart. You can’t sperate a successful business from its leader and this candid session also covers some of Jane’s personal leadership journey.
An interesting and inspirational session to kick off Business Connect
Birdsnest
Hailed as one of the most rewarding parts of the summit, business connect involves 10 x 10 minute meetings designed to start relationships and share topline objectives. Delegates are required to request and confirm these meetings prior to the summit.
Delegates can use this time to refresh, check-in with work and explore the surroundings.
Network and mingle with delegates of the event ahead of the official opening remarks and welcome dinner.
Biology tells us that success comes to those individuals that respond quickest to changes in their environment. Retail is no different, and successful retail leaders need the soft skills to learn lessons fast, to manage change, and to bring others with them.
Join Justin Hillberg (ex MD of Alquemie Group, owners of SurfStitch) in as he talks candidly about the thrilling rides and punishing wipeout’s of the SurfStitch journey, the complexities and difficulties of the changing digital retail landscape, and how he has evolved to be the successful leader he is today.
The official Welcome Dinner & networking reception held on the first night is the perfect way to build relationships with key conference delegates, speakers, and sponsors in a more relaxed atmosphere.
Day 3
8 June 2022
Day 3 begins with breakfast and barista coffee.
Rhiannon takes to the stage like a strong cup of coffee to kick off day three with an inspiring story of passion and determination. While many may let a life-changing injury hold them back from living their dreams, Rhiannon Tracey has used it as further motivation to create a life she loves, helping and inspiring thousands along the way. When life throw you wheels, you pump up those tires and move forward!
Rhiannon has won the Young Australian of the Year award, was named Cosmopolitan’s ‘Game Changer’ Woman of the Year and was the first-ever female in a wheelchair on the Melbourne Fashion Week Runway. With a host of other awards and achievements,
Join Rhiannon for an fun and inspirational session on how to turn pain into a passion.
The Next Step Spinal Cord Injury Recovery Centre
A crowd favourite: client-led round tables has leading Australian retailers moderate open discussions around their table's assigned topic. This session is a great opportunity to compare notes on mutual pain points or share success stories.
Tea and coffee is served.
Brands have little choice but to creatively reimagine fulfilment as consumer demands evolve. Today's consumers desire fast, free, sustainable, and branded shipping. In this session, a panel of fulfilment experts discuss how to use fulfilment to deliver a competitive advantage today, and, into the future.
Starting in the late 90's and continuing for over a decade, TV - Music - Movies - Newspapers - Magazines - Books and other Media Industry players endured a level of disruption and change that had not been seen since the industrial revolution. Now, retail is muscling through similar challenges
In this session, Gus will deliver a presentation focused on the adaptability required to chase an ever-changing customer. These are lessons learnt over decades of market disruption and business transformation in a variety of industries. His lessons are full of common sense and easy to implement immediately. His presentation is relevant to all size businesses as it focuses on simple yet powerful concepts of change, adaptability, transformation, technology, and innovation and how we can easily forget the customer and focus our efforts on the business instead.
Let Gus take you behind the scenes to understand what companies did right and wrong during these decades of unparalleled change. The lessons he shares can be applied to all modern business and individuals facing market shifts and the relentless pace of technology.
He is candid and full of energy. He will make you laugh hard and equally think deeply about the puzzles of running a business. His common sense will disarm you and his practical approach will be the perfect end to iMedia Retail Summit Pure Play! Don’t miss it.
Gus Balbontin
The final lunch is designed to satiate any final questions and close the loop on the summit.
Day 2
7 June 2022
Day 2 begins with breakfast and barista coffee.
ThinkPremiumDigital
Pure-Play online retailers moved quickly during 2020 and 2021 and often leapfrogging their omni-channel competitors. In this session, we look at the driving factors behind this growth: from Pure-Plays agility to the problems faced by traditional retailers and their physical store issues.
However, as we move towards “a new normal”, and online sales revenue grows for traditional omni-channel retailers we know that it will get more and more competitive with increased attention, investment, and budgets.
In this session, join Nathan Brown (CEO at Power Retail & Click Frenzy) to learn how Pure-Play online retailers can stay ahead of the game, now that online is a bigger focus for omni-channel retailers?
Click Frenzy & Power Retail
What is the single most sustainable competitive advantage that every retailer can leverage? Ecommerce these days runs on a knife-edge and the tiny incremental improvements can turn shipping from a cost centre into a profit centre. In this session, Rob Hango-Zada, Co-Founder and Co-CEO at Shippit covers the importance of shipping and how to nail it every single time.
Shippit
1 in 5 Australians live with disability, and for them getting dressed can be a real challenge. EveryHuman works with brands who have made subtle adjustments to mainstream fashion to help make life a little easier for the disabled.
In this session, Matthew Skeritt the founder of EveryHuman, talks to Justin Huang partnership manager from Airwallex, about how Airwallex has helped them meet the needs of EveryHuman.
Tea and coffee is served.
Matthew Pezzimenti the lead strategist and founder of Conversion Kings will present where most brands overlook when optimising their website for improved conversion rates. In this session, Matt will give actionable advice on how to get more profit from your online business while delivering exceptional experiences to your current and prospective customers, based on experience working with over 300 online retailers from small to large.
Conversion Kings
Vicinity Centres
What are the key indicators that you’ve outlived your current commerce technology platform? Many businesses keep investing on legacy technology without realising the impediments on their business growth. In fact, getting your investment timing right can have considerable compounding returns.
We’re going to discuss when is it the right time to cross the Rubicon and make the early investments in upgrading your commerce capability to pull the future forward. Learn from a real-life example what’s required to build the business case, bring the rest of the business onboard and reduce your risks.
Suzie Young, the Head of Digital & Direct for Signet shares why they made their commerce technology upgrade investment when they did, why they should have done it earlier and what have been some of the recent wins they’ve had in moving to the Adobe Commerce platform.
Claims of AI and "smarter search" can be found on every marketing page these days. But more often than not they are just that, claims.
In this session, Mark Wilson (head of product) moves past the marketing speak and looks at two real-world machine learning techniques. Learn a high-level understanding of how they work and how they can be applied to create a better search experience for your customers while increasing revenue for merchants.
Search.io
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Along with the growth of ecommerce sales comes the risk of fraudulent activity. It’s assessed that the cost of fraud in Asia Pacific tops almost US$4 for every transaction made.
While critical, simply mitigating fraud is only part of the picture. Online Retailers often put fraud prevention measures in place that end up hurting their customers and impacting their brand image.
In this session, Kate Loh, (Director, Business Development, ANZ at Ekata) and Alex Van Diggelen (National Loss Prevention Services and Security Manager at Myer) discuss how to ensure the right processes and tools are in place to accept good customers with low friction while also combating fraud:
● Market overview: evolution of ecommerce and fraud;
● Cost of Fraud : how fraud impacts your revenue, team, brand image and customers;
● Strategic fraud: frictionless customer experience with lower fraud rates.
Now, with more retailers online than ever before, competition is fierce. As brands seek to stand out from the pack, data can give them the edge they need.
In this session, Holly Joshi (Director of Customer Success, ANZ at Similarweb), will explore how industry benchmarking and competitive intelligence can give e-tailers the insights to optimise their own digital strategies, take advantage of consumer trends, gaps in the market, and emerging acquisition channels.
Holly will demonstrate these strategies in action with a deep dive into Australia’s online fashion sector, followed by a case study with Taylor Murray, (Chief Digital Officer at Amart Furniture) to discuss how Amart leveraged competitive intelligence to transform its digital offering.
The Glades Golf Club boasts the reputation as one of Australia’s most prestigious resort golf courses.
Designed by champion Australian golfing icon Greg Norman, the course is typical of his trademark aggressive layouts offering golfers the best challenging round of golf within visually stunning surrounds.
Divided into teams of 4, Golf enthusiasts will enjoy a nine-hole Ambrose Competition, the most social of all golf games, followed by drinks and awards given to the 1st place, Winner of the Longest Drive, and Winner of the Nearest to the Drive.
The Glades Golf Club maintains a strict standard of dress. For men, a collared shirt must be worn with tailored pants or shorts and golf shoes or sports shoes. For women, current golfing fashion is acceptable. Strictly no metal spikes or denim are to be worn on the course.
How would you pitch a campaign to sell a pair of Crocs designed by Princess Diana...?
From the brains behind the award-winning Retail HackGames, this event is a "balls to the wall" masterclass in strategic creativity and collaboration. Inspired by Masterchef's challenge of the same name, teams will compete against the clock to pull apart a brief, devise a campaign to sell unexpected or maybe an unconventional product, and pitch to win the hearts of our Mystery Box CEO’s – with plenty of drinks to keep those creative juices flowing!
Prepare to enter a pressure cooker for innovative ideas and a forum for uncensored collaboration. Have a laugh, learn a bucketload and open your mind to the new, innovative ways of getting super creative! You’ve never experienced anything like this before - that we can promise!
Aboard your own private catamaran's, the beautiful Gold Coast Broadwater is your playground. During the afternoon, you will enjoy spectacular views surrounded by crystal clear turquoise waters.
Sail the Gold Coast's magnificent waterways from Southport to Sovereign Islands, cruise past sensational superyachts, visit isolated islands and pristine beaches, experience the thrill of sailing in complete comfort, and enjoy a 'raft up' party.
Get ready for some serious Go Kart Racing fun. Time to bring out your competitve side with the only 3 Level Indoor Go Karting Centre on the Gold Coast. The fun doesn't stop there with the tracks outdoor section great for great for getting the knees in the breeze (weather permitting of course). The track itself is 475m long and be run rain hail or shine which makes it perfect for a Gold Coast wet weather activity! The Go Karts can reach up to speeds of 70km/h. Reserve your spot quickly and have the chance to take the 'Winners Podium'
Dress Regulations: Closed in flat shoes. No flowing clothes such as loose jackets, dresses, and scarfs.
Delegates can use this time to refresh, check-in with work and explore the surroundings.
Join us for the Gala Dinner by the poolside.
