7 June 2021
Delegates arrive at the hotel to register and check in ahead of the afternoon formalities.
As part of the Pure Play retailer constituency, this initial launch is designed to 'feed' a collaborative atmosphere from the onset of the summit.
Gabby and brother Hezi are pioneers of Australian ecommerce. Recently sold their ecommerce site catch.com.au to Wesfarmers and they have spent Corona time and wrote a best selling book "catch of the decade". Gabby will share with us their hard to believe story of launching from a suburban Melbourne garage in 2006 to building some of Australia's most successful brands in Catchoftheday, scoopon, menulog and luxury escapes.
9 June 2021
A crowd favourite, client-led round tables see leading Australian retailers moderate discussions of discovery and collaboration around their table's assigned topic. This session is a great opportunity to compare notes on mutual pain points and share success stories.
Brands have little choice but to creatively reimagine fulfilment as consumer demands evolve. Today's consumers desire fast, free, sustainable, and branded shipping. Our panel of fulfilment experts discuss how to use fulfilment to deliver a competitive advantage today, and, into the future.
Starting in the late 90's and continuing for over a decade, TV - Music - Movies - Newspapers - Magazines - Books and other Media Industry players endured a level of disruption and change that had not been seen since the industrial revolution a few centuries earlier. It’s very likely that your industry and business is muscling through similar challenges right now Gus will deliver a presentation focused on the adaptability required to chase an ever changing customer.
These are lessons learnt over decades of market disruption and business transformation in a variety of industries. His lessons are full of common sense and easy to implement immediately. His presentation is relevant to all size businesses from all industries, private and public as it focuses on simple yet powerful concepts of change, adaptability, transformation, technology and innovation and how we can easily forget the customer and focus our efforts on the business instead.
Let Gus take you behind the scenes to understand what companies did right and wrong during these decades of unparalleled change. The lessons he shares can be applied to all modern business and individuals facing market shifts and the relentless pace of technology. He is candid and full of energy. He will make you laugh hard and equally think deeply about the puzzles of running a business. His common sense will disarm you and his practical approach will get you moving on Monday first thing!
The final lunch is designed to satiate any final questions and close the loop on the summit.
8 June 2021
Let's not beat around the bush, most teams aren’t aligned with their organisations goals, no matter how tight you are as a team, as teams and customers grow and change so does the complexity of communication. In fact, only 7% of employees feel like they know how their work contributes to the overall goals & strategy of their organisation… Yikes, we want work with meaning and globally organisations aren’t quite hitting the bar…
In this session you’ll discover how multi award winning trainers MI Academy can show you how to transform your CX results through listening to the Voice of Customer and creating team alignment to boost marketing results and organisational efficiencies that return happy customers and resilient teams.
- Why CX & EX is crucial for success & transformative change
- 3 key insights into CX transformation
- How to get started
Claims of AI and "smarter search" can be found on every marketing page these days. But more often than not they are just that, claims.
In this talk we will move past the marketing language and look at two real-world machine learning techniques. You will leave with a high level understanding of how they work and how they can be applied to create a better search experience for customers while increasing revenue for merchants.
There was a time before COVID. There was COVID. Now, as we slowly enter the post-COVID era, it is critical online retailers understand how the events of 2020 changed online consumer behaviour.
In terms of digital adoption, the pandemic was a prism – it expanded the services and categories people transacted online, it accelerated acceptance of an online-first mindset amongst consumers, and it brought stragglers online who previously preferred bricks-and-mortar. Despite restrictions almost entirely lifted across Australia, many of the behaviours developed during lockdowns look set to stick. Online retailers themselves now need to evolve to make the most of this new environment and understand the new breed of ecommerce customer.
Emmanuel Heymann, Vice President A/NZ at web measurement and digital intelligence platform, SimilarWeb, will highlight actionable insights in online consumer behaviour uncovered by analysing Australian web traffic within key sectors before, during, and after Australia’s pandemic response. By truly understanding consumer demand and trends online, retailers can adapt to the shifting needs of Australian shoppers and stay ahead of their competition.
Join your hosts for a nine-hole Ambrose competition at Links Hope Island. Since opening in March 1993, the golf course at Hope Island has consistently ranked in Australia’s top ten resort courses.
The layout is set in a 360 ha residential resort community and the par 72 course measures approximately 6,500 metres off the championship tees.
Divided into teams of 4, Golf enthusiasts will enjoy a nine-hole Ambrose Competition, the most social of all golf games, followed by drinks and awards given to the 1st place, Winner of the Longest Drive, and Winner of the Nearest to the Drive.
Dress Regulations: https://www.linkshopeisland.com.au/cms/golf/dress-code-etiquette/
How would you pitch a campaign to sell crocs designed by Princess Diana...?
Ok, now we have your attention let's take things a little further left of centre. This activity won’t have you sailing the seven seas, or clocking a hole in one.
From the brains behind the Retail HackGames, this event is a "balls to the wall" masterclass in design thinking and rapid ideation. Inspired by Masterchef's challenge of the same name, teams will compete against the clock to pull apart a brief, devise a campaign to sell unexpected or maybe an unconventional product, and pitch to win the hearts of our Mystery Box CEO’s – with plenty of cocktails to keep those creative juices flowing!
Not your conventional masterclass, prepare to enter a pressure cooker for innovative ideas and a forum for uncensored collaboration. Have a laugh, learn a bunch and open your mind to the new, innovative ways of getting super creative! You’ve never experienced anything like this before!
Aboard your own private catamaran's, the beautiful Gold Coast Broadwater is your playground. During the afternoon, you will enjoy spectacular views surrounded by crystal clear turquoise waters.
Sail the Gold Coast's magnificent waterways from Southport to Sovereign Islands, cruise past sensational superyachts, visit isolated islands and pristine beaches, experience the thrill of sailing in complete comfort, and enjoy a 'raft up' party.