Day 1
6 June 2022
Delegates arrive at the hotel to register and check in ahead of the afternoon formalities.
Modern technology has evolved, enabling new ways to think about and do business. commercetools has pioneered the MACH architecture approach, giving retailers the ultimate in speed and flexibility to deploy cutting-edge experiences.
The MACH Alliance presents and advocates for an open and best-of-breed enterprise technology ecosystem. The ecosystem technology is: Microservices based, API-first, Cloud-native SaaS, and Headless.
In this season, learn how Koala have implemented and benefited from this MACH approach and how it could work for you.
Light lunch is provided for all networkers. Learn how to make the most of your time at iMedia. Plus, ensure all meetings are scheduled for Business Connect.
Delegates can use this time to refresh, check-in with work and explore the surroundings.
We are bombarded everyday with invitations, offers, requests, and promises of business change based on adopting new technologies. In this panel session, hosted by Tyson Hackwood from Splitit, we look at strategies used to assess new opportunities and new technologies for business and how to wade through the ever-increasing noise. This panel of surprise guests focuses on the important question of how do businesses tell the difference between and Vendor and a Partner? Learn both how to improve your current relationships and how to differentiate your product or service when approaching your target audience.
Splitit
Hailed as one of the most rewarding parts of the summit, business connect involves 10 x 10 minute meetings designed to start relationships and share topline objectives. Delegates are required to request and confirm these meetings prior to the summit.
Delegates can use this time to refresh, check-in with work and explore the surroundings.
Network and mingle with delegates of the event ahead of the official opening remarks and welcome dinner.
Gabby and brother Hezi are pioneers of Australian eCommerce. Having recently sold their eCommerce site catch.com.au to Wesfarmers, they have spent their lockdown writing a bestselling book "catch of the decade".
In this opening keynote, Gabby will share with us their inspirational story of launching from a suburban Melbourne garage in 2006 to building some of Australia's most successful brands including: Catchoftheday, Scoopon, Menulog and Luxury Escapes.
Catch
The official Welcome Dinner & networking reception held on the first night is the perfect way to build relationships with key conference delegates, speakers, and sponsors in a more relaxed atmosphere.
Day 3
8 June 2022
Day 3 begins with breakfast and barista coffee.
The Next Step Spinal Cord Injury Recovery Centre
A crowd favourite: client-led round tables has leading Australian retailers moderate open discussions around their table's assigned topic. This session is a great opportunity to compare notes on mutual pain points or share success stories.
iMedia
Tea and coffee is served.
Brands have little choice but to creatively reimagine fulfilment as consumer demands evolve. Today's consumers desire fast, free, sustainable, and branded shipping. In this session, a panel of fulfilment experts discuss how to use fulfilment to deliver a competitive advantage today, and, into the future.
Starting in the late 90's and continuing for over a decade, TV - Music - Movies - Newspapers - Magazines - Books and other Media Industry players endured a level of disruption and change that had not been seen since the industrial revolution. Now, retail is muscling through similar challenges
In this session, Gus will deliver a presentation focused on the adaptability required to chase an ever-changing customer. These are lessons learnt over decades of market disruption and business transformation in a variety of industries. His lessons are full of common sense and easy to implement immediately. His presentation is relevant to all size businesses as it focuses on simple yet powerful concepts of change, adaptability, transformation, technology, and innovation and how we can easily forget the customer and focus our efforts on the business instead.
Let Gus take you behind the scenes to understand what companies did right and wrong during these decades of unparalleled change. The lessons he shares can be applied to all modern business and individuals facing market shifts and the relentless pace of technology.
He is candid and full of energy. He will make you laugh hard and equally think deeply about the puzzles of running a business. His common sense will disarm you and his practical approach will be the perfect end to iMedia Retail Summit Pure Play! Don’t miss it.
Gus Balbontin
The final lunch is designed to satiate any final questions and close the loop on the summit.
Day 2
7 June 2022
Day 2 begins with breakfast and barista coffee.
In this session, industry leader Venessa Hunt from ThinkPremiumDigital takes to the stage to demystify the death of the cookie. Learn how this will affect eCommerce and why there is no need to mourn their passing.
ThinkPremiumDigital
Pure-Play online retailers moved quickly during 2020 and often leapfrogged their omni-channel competitors. In this session, we look at the driving factors behind this growth: from Pure-Plays agility to the problems faced by traditional retailers and their physical store issues. However, as we move towards 2022, and online sales revenue grows for traditional omni-channel retailers we know that it will get more and more competitive with increased attention, investment, and budgets. Learn how Pure-Play online retailers can stay ahead of the game, now that online is a bigger focus for omni-channel retailers?
Global Marketplace
What is the single sustainable competitive advantage, particularly at scale? Knowing the answer takes your business from a dream to Enterprise. In this session, we cover how fulfillment and logistics that can be the differentiator between profit and loss, success, and failure. Ecommerce these days runs on a knife-edge and the tiny incremental improvements that mean little when you are growing, can make or break you when you are scaling. Learn from two of the industries success stories as they take you through some frank reflections of mistakes and pitfalls, insights into how they used fulfilment for competitive advantage
In this session, we quickly learn about what it takes to be a global eCommerce brand. Hear stories from the founders of Beau Hudson. Learn the challenges of international growth, about creating culture and working with your partner.
Tea and coffee is served.
From data visualisation to payment options, Matthew Pezzimenti the lead strategist and founder of Conversion Kings will present where most brands overlook when optimising their website for improved conversion rates. In this session, Matt will give actionable advice on how to get more profit from your online business while delivering exceptional experiences to your current and prospective customers, based on experience working with over 300 online retailers from small to large. Learn how to create a conversion visualisation dashboard integrated with your Google Analytics to identify where users are dropping out of your conversion funnels.
Conversion Kings
Only 7% of employees feel like they know how their work contributes to the overall goals & strategy of their organisation. The majority of teams aren’t aligned with their organisation’s goals, no matter how tight they are as a team. As teams and customers grow and change, so does the complexity of communication. In this session, you’ll discover how multi-award-winning trainers MI Academy can show you how to transform your CX results through listening to the Voice of the customer and creating team alignment to boost marketing results and organisational efficiencies that return happy customers and resilient teams. Learn why CX & EX is crucial for success & transformative change, the three key insights into CX transformation, and importantly, how to get started.
Improving your mobile experience, could be one of the most important investments you make in your business this year. A new economic reality calls for flexible customer experience management and content delivery solutions. Consumers are shopping with their mobile phones more than ever. According to Adobe’s Digital Economy Index, smartphones are on track to contribute more than 50% of online spend by September 2022. And the share who used them to gain loyalty credit has increased from 26.8% in 2019 to 34.8% in 2020. In this session, Adobe explores trends and emerging technologies that impact customer experience delivery including Progressive Web Apps (PWAs) & Composable Commerce.
Adobe
Claims of AI and "smarter search" can be found on every marketing page these days. But more often than not they are just that, claims. In this session, Sajari move past the marketing language and look at two real-world machine learning techniques. Learn a high-level understanding of how they work and how they can be applied to create a better search experience for your customers while increasing revenue for merchants.
Sajari
Do you want more ROI and revenue from your Marketing Spend? In this session, Saf & Mez from Online Marketing Gurus show us how technical SEO and content marketing can exponentially increase your Marketing ROI and revenue. Learn how you can leverage the power of position 0 in Google for your brand to gain visibility as a subject matter expert and how that further increases your ROI.
Shopify Plus
As we enter post-COVID, it is critical online retailers understand how 2020 changed online consumer behaviour: it expanded the services and categories people transacted with, it accelerated acceptance of an online-first mindset, and it brought stragglers online who previously preferred bricks-and-mortar. Online retailers themselves now need to evolve to make the most of this new environment and understand the new breed of ecommerce customer.
In this session, Emmanuel Heymann, Vice President A/NZ at web measurement and digital intelligence platform, SimilarWeb, will highlight actionable insights in online consumer behaviour uncovered by analysing Australian web traffic within key sectors before, during, and after Australia’s pandemic response. Learn how to adapt to the shifting needs of Australian shoppers and stay ahead of their competition by truly understanding consumer online demand and trends.
SimilarWeb
The Glades Golf Club boasts the reputation as one of Australia’s most prestigious resort golf courses.
Designed by champion Australian golfing icon Greg Norman, the course is typical of his trademark aggressive layouts offering golfers the best challenging round of golf within visually stunning surrounds.
Divided into teams of 4, Golf enthusiasts will enjoy a nine-hole Ambrose Competition, the most social of all golf games, followed by drinks and awards given to the 1st place, Winner of the Longest Drive, and Winner of the Nearest to the Drive.
The Glades Golf Club maintains a strict standard of dress. For men, a collared shirt must be worn with tailored pants or shorts and golf shoes or sports shoes. For women, current golfing fashion is acceptable. Strictly no metal spikes or denim are to be worn on the course.
How would you pitch a campaign to sell Crocs designed by Princess Diana...?
Ok, now we have your attention let's take things a little further left of centre. This activity won’t have you sailing the seven seas, or clocking a hole in one.
From the brains behind the Retail HackGames, this event is a "balls to the wall" masterclass in design thinking and rapid ideation. Inspired by Masterchef's challenge of the same name, teams will compete against the clock to pull apart a brief, devise a campaign to sell unexpected or maybe an unconventional product, and pitch to win the hearts of our Mystery Box CEO’s – with plenty of cocktails to keep those creative juices flowing!
Not your conventional masterclass, prepare to enter a pressure cooker for innovative ideas and a forum for uncensored collaboration. Have a laugh, learn a bunch and open your mind to the new, innovative ways of getting super creative! You’ve never experienced anything like this before!
Aboard your own private catamaran's, the beautiful Gold Coast Broadwater is your playground. During the afternoon, you will enjoy spectacular views surrounded by crystal clear turquoise waters.
Sail the Gold Coast's magnificent waterways from Southport to Sovereign Islands, cruise past sensational superyachts, visit isolated islands and pristine beaches, experience the thrill of sailing in complete comfort, and enjoy a 'raft up' party.
Delegates can use this time to refresh, check-in with work and explore the surroundings.
Join us for the Gala Dinner by the poolside.
