Delegates arrive at the hotel to register and check in ahead of the afternoon formalities.
Delegates can use this time to refresh, check-in with work and explore the surroundings.
What’s Next? Transformational retail engagement
From Sydney to Shanghai and Mumbai to Melbourne, wherever in the world there are customers, frictionless retail, social commerce and personalisation has become the expectation.
Retail has a new face.
The pandemic birthed a whole new set of behaviours, attitudes and expectations and the retail of 2023 and beyond has been forever impacted. In this presentation, Juanita Neville-Te Rito will take the audience on a journey of what the key drivers of this ‘new retail face’ and what this means for their business. This is “beyond omnichannel” into the expectations of truly connected commerce. Powered by international trends, customer experience and insights, this presentation will motivate the audience to explore thinking outside the box and what it means to be a “retailer of any description” for today, tomorrow and the future.
Day two opens with Simon Kemp, a marketing strategist, speaker, and lecturer at Singapore Management University. He is the CEO of Kepios, a marketing consultancy that helps brands make sense of the digital world. Simon is also the founder of DataReportal, a research and insights platform that provides data and analysis on digital trends worldwide.
In this presentation, Simon focuses on the digital landscape in Southeast Asia, and how it differs from other regions in terms of consumer behaviour and market opportunities. Specifically, he looks at the eCommerce consumer journey and shines a light on the unique challenges and opportunities for e-commerce across Southeast Asia, using data from his own research.
Are you growing your store network? Adding more brands, sales channels, or regions?
Then you know the many complexities that come along with that growth. Getting a consolidated view of your inventory across all locations as well as a handle on your fulfillment and delivery processes can be hard. But there are ways to grow better. More flexibly, and faster. In this session, Terence, William, and Muliadi discuss what retailers have done to supercharge their growth without being limited by complex and expensive processes.
The new partnership between The Trade Desk and Tokopedia will revolutionize how brands do marketing in Indonesia.
With this new retail data partnership, brands can now reach consumers beyond just their owned and operated retail media. By pairing retailers’ data to consumers’ preferred media channels, TTD is helping advertisers reach relevant retailer audiences on the open internet, while they are watching (Over-The-Top) OTT video content, streaming music, reading online news, and interacting with their mobile apps. As such, brands not only benefit from better decisions, but they can also connect ad exposures at the top of the funnel to actual purchases.
More importantly, retail data from Tokopedia is privacy compliant as it is authenticated data from consumers who have opted to receive relevant ads and news from the retailers. In an era where privacy regulations are becoming stricter and third-party cookies are deprecating, this will be a boost for marketers looking to be more effective yet compliant when reaching relevant audiences.
Join us for an exciting session featuring PVH Corp which owns the Tommy Hilfiger, Calvin Klein, Warner's, Olga and True & Co brands.
In this session, we will share insights and strategies for creating a seamless customer experience through data-driven decisions. We will also provide practical tips and best practices for using data to optimise your website, increase conversions and drive customer engagement.
Perfect for anyone looking to improve on how to use their data and gain a competitive edge. We’ll try to understand what it means to be customer-centric, while also looking at how to improve the digital experience through experimentation and personalisation.
Embrace the Indonesian culture with a 3 hour Batik painting session with a local artist. During the activity, you will trace the lines on the pictures provided or do a freestyle picture. With either approach, you will learn the Batik style art and the techniques. You will learn an outline of the process for creating batik designs on fabric, summarising the history and culture of Batik. Plus, your artwork is all yours to take home at the end of the event.
It’s time to take on culinary experience and tough competition, just like the famous TV show! Working in teams, you will start by competing in several games in order to determine the dish you will be cooking. Then the resident chef will introduce the basics of cooking and the concept behind the menu making. Inspiring friendly competition amongst the teams, there will be music, drinks, fun and 100% interaction as you and your team compete for an impressive ultimate title of MASTERCHEF.
Join Rose Tong, Executive Director at Singapore Retailers Association, Gordon Nugent, Regional Head of Online - Asia Pacific at HP and Chris Maloney, Consumer Engagement & E-Business Director - Asia Pacific at Moet Hennessy as they navigate the complexities of expanding e-commerce operations across the diverse and dynamic Southeast Asian (SEA) region. From overcoming payment challenges to leveraging customer data for personalization, our panelists will share their insights into effective strategies for building successful partnerships with local e-retailers. Discover how to navigate cultural nuances and regulatory landscapes while maintaining brand identity and aligning with local branding guidelines. Explore the importance of geographic diversity and gain advice on addressing the talent shortage in the region. Uncover innovative approaches and future trends in the evolving world of e-retail within SEA, and walk away with practical advice for establishing and sustaining impactful cross-border e-commerce ventures.
This crowd favourite involves selected Retailer delegates moderating open discussions on their table's assigned topics. It's a valuable opportunity to exchange insights on common challenges and success stories. Topics include implementing profitable personalization, developing a suitable payment strategy, balancing data privacy and customer data, and driving increased efficiency and effectiveness.