GSOT is a specialist Order Management and omnichannel fulfilment company headquartered in the UK, with a delivery organisation in India. It helps retailers design, implement and improve the systems and operating models that connect customer orders with stores, warehouses, suppliers, customer service teams and delivery partners.

Its work covers inventory visibility, order promising, sourcing, store and warehouse execution, delivery orchestration, returns and exception management. The GSOT team has delivered more than 50 Order Management implementations across over 15 countries, supporting retailers in sectors including fashion, footwear, beauty, grocery, department stores, home and electronics.

GSOT combines deep IBM Sterling Order Management expertise with broader retail architecture and operational experience. It helps retailers assess how fulfilment choices affect customer experience, operational performance and order economics, enabling them to offer faster and more convenient services without losing sight of reliability, scalability or profitability.