Meet the industry leaders shaping our iMedia Retail Summit with their diverse expertise across e-commerce, technology, and consumer behaviour. Their guidance ensures our summit remains at the forefront of industry trends, sparking insightful discussions and revealing strategies for navigating the dynamic world of retail.
David is our Global CX Director who is focused on helping customers understand their customers. Driving greater customer satisfaction by closing the dynamic delta between customer experience and expectation.
David has across a variety of industries and with leading brands. The one constant has been the focus on better customer outcomes to facilitate improved business success. Brands, such as Nestle, Telstra, AGL and Virgin, have all been instructive in how he views customer strategies from the inside out