Retail supply chains were designed for efficiency. Volatility is forcing a rethink. That’s why we’re excited to have Igor, Electrolux Group’s General Manager, Singapore & Malaysia, joining us at the summit for a candid conversation exploring supply constraints, inventory risk, and what truly resilient trading partnerships look like in an unstable market.
With 17 years of international leadership experience across Europe, Asia and Australia, Igor Vincetic has built his career translating consumer insight into growth strategies while navigating complex global markets. As General Manager for Singapore & Malaysia at Electrolux Group, he brings a front-line perspective on how manufacturers and retailers are adapting their commercial relationships as supply chains, demand signals, and cost pressures become less predictable.
Retail is being redefined by technology, but Nick Gray believes the future will belong to the deepest thinkers, not the fastest adopters. As Founder and CEO of IGU Global, Nick helps organisations build emotionally intelligent brands, design human-centred customer experiences, and protect their judgment in an AI-powered world.
With more than 25 years across Nike, Adidas, Sneakerboy, Diesel, and Westfield, he has spent his career decoding how people buy, how brands shape identity, and why emotion remains the most powerful driver of consumer behaviour. Recognised by Inside Retail and Rethink Retail as a Top Retail Expert, Nick brings a rare perspective on what it takes to build brands that are machine-trusted but human-loved.
What happens to customer relationships when AI becomes the interface between brand and consumer? In our Day 3 closing debate, Charli Brown will take the optimist’s position, exploring how AI can strengthen customer connection, elevate experience, and create new opportunities for growth.
At Myer, Charli leads the end-to-end omni-channel strategy, operating at the intersection of customer, product, and technology to drive enterprise-wide growth. With over a decade of experience across customer and digital, she is known for translating insight into measurable outcomes, leading cross-functional teams to deliver growth through optimisation, personalisation, and platform transformation.
Will AI agents commoditise retail? Is it the end of customer relationships? This is the position Brendan McGuinness will take in our live Day 3 debate.
As General Manager Marketing – Digital Experience at Reece Group, he is well placed to challenge this view — with a career built on turning digital capability into commercial outcomes across retail, FMCG, automotive and global enterprise.
At Reece Group, he has advanced digital maturity from the ground up — embedding data-led decision making and connecting personalisation to commercial outcomes. Before Reece, he held senior roles at Philip Morris International, BMW Group, Carlton & United Breweries and Mercedes-Benz, leading transformation in complex, high-performance environments.
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