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Coming from a customer and account management background in both wholesale and retail Emily has honed her obsession and studies with the trends and insights of customers, their likes, dislikes and needs, to be a champion of the Voice Of Customer.
Previous working for M.J. Bale, driving Omni-Experience transformation projects and best practise across online, marketplaces and the brand’s 70 + physical doors she has now joined MESHKI to overseas both their international and domestic Customer Experience strategies, projects and teams.
She is constantly inspired by seeing business transformations from an improvement in both Customer Experience and Employee Experience, how they interlink, and their impact when they come to life in the live of customers.
At all other times you will find her doing Pilates or playing Monopoly deal, most likely with a Margarita in hand…