Online Retail Summit 29 - 1 May 2024
Gold Coast | Australia
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2024 Agenda  

Get ready for an insightful exploration into the world of Commerce. Our event features engaging keynotes, interactive panels, and fireside chats led by industry experts. Discover valuable insights and actionable strategies to boost your business success.

Day 1

29 April 2024

9:00AM - 12:00PM
12:15PM - 2:00PM
12:30PM - 2:00PM
2:00PM - 2:10PM
Retailers Business Connect Check-in
Retailers make their way to the Ballroom to check-in and find their tables for Business Connect.
2:10PM - 2:20PM
Networkers Business Connect Check-in
Networkers make their way to the Ballroom to check-in and find their tables for their first Business Connect meeting.
2:20PM - 2:30PM
2:30PM - 2:55PM
2:55PM - 5:30PM
5:30PM - 6:30PM
Free Time

Delegates can use this time to refresh, check-in with work and explore the surroundings. 

6:30PM - 7:00PM
7:00PM - 10:00PM
Welcome Dinner

The official Welcome Dinner & networking reception held on the first night is the perfect avenue to build relationships with key conference delegates, speakers, and sponsors in a more relaxed atmosphere. 

Opening Keynote - Creating the Future of Retail

The world of retail is being transformed, driven by new technologies and increasingly demanding customers. To succeed, retailers – both in physical stores and online – must focus on improving in four domains: ExperiencePersonalizationImmediacy, and Community. Social media, mobile, and immersive entertainment technologies are helping to bring people into stores, and bring together online and store channels. In this keynote Ross Dawson provides deep insights and advice on how to create massive success in the changing world of retail.

 

Futurist | Board advisor | Global keynote speaker | AI startup founder | Bestselling author | Podcast host

Day 2

30 April 2024

6:30AM - 8:25AM
8:25AM - 8:30AM
8:30AM - 9:05AM
The New Retail Landscape: Post-COVID Realities
Join Paul Zahra, CEO of ARA and Matthew Benhan, Director and Country Lead for Retail at Amazon Australia, for a Fireside Chat exploring the profound changes in the retail sector triggered by the COVID-19 pandemic. Discover insights into the accelerated digital shift, evolving consumer behaviours, and adaptation strategies. Gain a strategic perspective on navigating the new retail landscape with a focus on agility, customer-centricity, and digital innovation.
Chief Executive Officer
Australian Retailers Association
Director & Country Leader - Retail
Amazon
9:05AM - 9:30AM
9:30AM - 9:40PM
9:40AM - 9:50AM
9:50AM - 10:20AM
10:20AM - 10:40AM
Breakout
10:45AM - 11:05AM
Breakout
11:10AM - 11:30AM
Breakout
11:35AM - 11:55AM
Breakout
12:00PM - 12:20PM
Breakout
12:25PM - 12:35PM
12:35PM - 1:00PM
1:00PM - 5:00PM
Activity
Go Karting

Get ready for some serious Go Kart Racing fun. Time to bring out your competitive side with the only 3 Level Indoor Go Karting Centre on the Gold Coast!

The fun doesn’t stop there with the tracks outdoor section great for getting the knees in the breeze (Weather permitting of course).

The track itself is 475m long and can be run rain hail or shine which makes it perfect for a Gold Coast wet weather activity! The Go Karts can reach up to speeds of 70 km/h.

Reserve your spot quickly and have the chance to take the ‘Winners Podium’.

Dress Regulations: Closed in flat shoes. No flowing clothes such as loose jackets, dresses, and scarfs.

Pizza Academy

This isn't just a cooking tutorial; it's a full-blown authentic Italian pizza experience. Under expert guidance from our Pizza Masters, you will be amazed at how easy it is to create artisanal pizza dough, followed by essential lessons on selecting the right flour, perfecting dough consistency, and the art of heavenly toppings. We'll serve drinks & canapes alongside your masterclass! 

5:00PM - 6:30PM
Free Time
6:30PM - 10:00PM
Poolside Reception

Join us for the Poolside reception.

Day 3

1 May 2024

6:30AM - 8:50AM
8:50AM - 9:00AM
9:00AM - 9:35AM
The shift towards profitability in online retail – economy wide challenges and retailer opportunities
The Australian retail sector has experienced weak demand over the past 12 months.  Craig will step through the outlook for consumer demand and online retailing over the next three years and also unpack the shift in focus by many online retailers towards a more viable balance between sales and profitability.
Senior Research Analyst
MST Marquee
9:35AM - 10:00AM
10:00AM - 10:10AM
10:10AM - 10:20AM
10:20AM - 10:55AM
Client Led Round Tables
10:55AM - 11:30AM
11:30AM - 11:50PM
Retail and the Digital Transformation
A concise look at how digital transformation is impacting retail and what retailers need to do to keep up.
11:50AM - 12:15PM
Retail Innovation: Balancing Tech and Tradition
This keynote will explore the delicate balance between embracing cutting-edge technology and maintaining the core values and traditions that define a brand. It will cover how retailers can innovate while staying true to their heritage, using technology to enhance rather than replace the human elements of retail. The session will provide insights into blending online and offline experiences, leveraging technology to enhance customer service, and using data responsibly to respect customer privacy.
12:15PM - 12:50PM
THE GREAT DEBATE: AI - Help or Hinderance?
Digital General Manager
Freedom Australia
Former Head of Ecommerce
Officeworks
12:50PM - 1:00PM
Closing Remarks & Ultimate Networker Prize
Be crowned the Ultimate networker and win a fabulous prize!
1:00PM - 2:00PM

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