8 August 2022
Delegates can use this time to refresh, check-in with work and explore the surroundings.
Delegates can use this time to refresh, check-in with work and explore the surroundings.
9 August 2022
In this session, Juanita explores retail as we know it being transformed and shaped through partnerships and the evolution of co-opetition to co-operation. Covering online to bricks and mortar, how customers shop them, and the very concept of what stores are now and in the future. Learn from Juanita, of Retail X, as she brings to life “retail reengineering” and the trends that are driving these strategies, demonstrated through real life retailer examples.
WPP Secrets & Lies reports set out to measure the difference between the things Australian’s say out loud and the things we really think. The secrets we have and the lies we tell. Our hypothesis was simple. If we can uncover what Australians really think, (and how they genuinely behave), our clients’ brands will have a far greater chance of targeting their audiences successfully especially when it comes to Online Retail. In chapter 6 we look at individual identity, national identity, how we genuinely feel about getting older, where we are in the debate between humanity and technology and what all of this means for Australia’s biggest businesses and brands.
Businesses are always looking for ways to adapt to changing customer demands, and how to transition to the business they want to be tomorrow. Payments are a critical part of that transformation and growth journey, and a successful payments strategy can help drive scalability and global expansion through accessing local payment preferences and customer behaviours.
Learn how to create a payments strategy that delivers an advantage.
Why harnessing social content is the key strategy to drive e-commerce growth in the future.
E-commerce is great for buying. However, people don’t just want to buy. Physical stores have always taken advantage of our desire to explore, be inspired, have an experience. But online? It's just a click and drag, no inspiration. Solving this inspiration problem is rapidly becoming one of the top priorities online. How do you transform online buying into a shopping experience? Through shoppable visual user-generated content — content that grabs your attention and inspires customers to shop not just buy.
In this session, hear how Bazaarvoice and Country Road have partnered to create smarter shopping experiences across the Country Road customer journey by harnessing the power of visual social content.
Improving your mobile experience could be one of the most important investments you make in your business this year. Consumers shopping with their mobile phones more than ever requires a flexible customer experience management and content delivery solutions.
In this session, Adobe explores trends and emerging technologies that impact customer experience delivery including Progressive Web Apps (PWAs) & Composable Commerce.
OneTrust is the category-defining enterprise platform to operationalize trust. More than 10,000 customers, including half of the Fortune Global 500, use OneTrust to make trust a competitive differentiator, implementing central agile workflows across privacy, security, data governance, GRC, third-party risk, ethics and compliance, and ESG programs.
The OneTrust platform is backed by 150 patents and powered by the OneTrust Athena™ AI. Our offerings include OneTrust Privacy, OneTrust DataDiscovery™, OneTrust DataGovernance™, OneTrust Vendorpedia™, OneTrust GRC, OneTrust Ethics, OneTrust PreferenceChoice™, OneTrust ESG, and OneTrust DataGuidance™.
After realigning its brand, product, and market position during COVID-19, DISSH has exploded beyond the Brisbane fashion scene with an international eBoutique and expanding online presence.
Learn how the women’s fashion challenger brand is disrupting the industry with attainable luxury, by blending the relevance of fast fashion with the considered approach of luxury brands.
In this session, DISSH and Alpha Digital explore how they have seamlessly integrated their new brand strategy and digital presence to drive 200% revenue growth.
Come and join dotdigital for a fun and engaging “Cook & Giggle” afternoon that will certainly have you “cooking up a storm” whilst enjoying a fun-filled afternoon of gourmet delights.
Take part in an interactive outdoor cooking class held at the South Beachside Lawn located on the stunning grounds of the Sheraton Grand Mirage Resort (subject to weather restrictions). This Masterclass will show you how easy and fun cooking and barbequing can be.
Get ready for some serious Go Kart Racing fun, brought to you by UNBXD. Time to bring out your competitive side with the only 3 Level Indoor Go Karting Centre on the Gold Coast!
The fun doesn’t stop there with the tracks outdoor section great for getting the knees in the breeze (Weather permitting of course).
The track itself is 475m long and can be run rain hail or shine which makes it perfect for a Gold Coast wet weather activity! The Go Karts can reach up to speeds of 70 km/h.
Reserve your spot quickly and have the chance to take the ‘Winners Podium’.
Dress Regulations: Closed in flat shoes. No flowing clothes such as loose jackets, dresses, and scarfs.
Aboard your own private catamaran's, the beautiful Gold Coast Broadwater is your playground. During the afternoon, you will enjoy spectacular views surrounded by crystal clear turquoise waters.
Sail the Gold Coast's magnificent waterways from Southport to Sovereign Islands, cruise past sensational superyachts, visit isolated islands and pristine beaches, experience the thrill of sailing in complete comfort, and enjoy a 'raft up' party. Brought to you by Zip Pay.
Feel the rush and freedom of skydiving without having to jump out of a plane at iFLY Indoor Skydiving! You'll be flown in the air by huge fans, creating a wall-to-wall airflow that gives you the same feeling as skydiving from 14,000 ft- This activity is brought to you by Click Frenzy. Finish in style with drinks and nibbles on Level 77 of the Skypoint Tower Observation Deck.
Mixology Masterclass will take you on a cocktail journey like no other where you will learn how to make top-quality cocktails from your very own cocktail Guru! You will conquer some popular cocktails and the basic principles of mixology.
Working in a team you will then embark on your own journey of discovery when you will all have to work together to create your own signature cocktail using the techniques and secrets previously learned. Your creativity is key and no doubt after a few samples of the very best, you will have plenty of ideas to share and you may even surprise yourself. Brought to you by Klarna.
Brought to you by Incubeta, join your hosts for a nine hole ambrose competition at The Glades Golf Club, one of Australia’s most prestigious resort golf courses.
Designed by champion Australian golfing icon Greg Norman, the course is typical of his trademark aggressive layouts offering golfers the best challenging round of golf within visually stunning surrounds.
Divided into teams of 4, Golf enthusiasts will enjoy a nine-hole Ambrose Competition, the most social of all golf games, followed by drinks and awards given to the 1st place, Winner of the Longest Drive, and Winner of the Nearest to the Drive.
The Glades Golf Club maintains a strict standard of dress. For men, a collared shirt must be worn with tailored pants or shorts and golf shoes or sports shoes. For women, current golfing fashion is acceptable. Strictly no metal spikes or denim are to be worn on the course.
You will take part in a 3-hour paint and sip experience located on level 2 of Skypoint, allowing you to brush up on your artistic skills.
Up to 5 artists will be on hand to assist you during the painting activity allowing you to take on some of the basic (and some more advanced) techniques of painting on canvas. Pinot and Picasso hosts deliver each session with comprehensive step by step instruction with plenty of room left for your inner-Picasso to run wild. By the end of the night, even the ‘non-creatives’ will be taking home their very own Picasso!
You will have the opportunity to engage in discussion, take part in a creative and fun activity, as well as enjoy a selection of wine and nibbles to fuel your creative minds.
10 August 2022
Australia is the eleventh-largest ecommerce market in the world, with 18.3 million ecommerce shoppers. Australians spent a record $62.3 billion online last year in 2021 and it’s expected to double over the next five years.
Along with the growth of ecommerce sales comes the risk of fraudulent activity. It’s assessed that the cost of fraud in Asia Pacific tops almost US$4 for every transaction made.
While critical, simply mitigating fraud is only part of the picture. Online Retailers often put fraud prevention measures in place that end up hurting their customers and impacting their brand image. You, as an ecommerce retailer, must have the ability to verify and approve good customers as fast as possible while keeping fraud rates under control.
Join us for a discussion on how to ensure the right processes and tools are in place to accept your good customers with low friction while also combating fraud:
*Market overview: evolution of ecommerce and fraud;
*Cost of Fraud : how fraud impacts your revenue, team, brand image and customers;
*Strategic fraud: frictionless customer experience with lower fraud rates.
Starting in the late 90's and continuing for over a decade, TV - Music - Movies - Newspapers - Magazines - Books and other Media Industry players endured a level of disruption and change that had not been seen since the industrial revolution a few centuries earlier. It’s very likely that your industry and business is muscling through similar challenges right now Gus will deliver a presentation focused on the adaptability required to chase an ever changing customer. These are lessons learnt over decades of market disruption and business transformation in a variety of industries. His lessons are full of common sense and easy to implement immediately. His presentation is relevant to all size businesses from all industries, private and public as it focuses on simple yet powerful concepts of change, adaptability, transformation, technology and innovation and how we can easily forget the customer and focus our efforts on the business instead.
Let Gus take you behind the scenes to understand what companies did right and wrong during these decades of unparalleled change. The lessons he shares can be applied to all modern business and individuals facing market shifts and the relentless pace of technology. He is candid and full of energy. He will make you laugh hard and equally think deeply about the puzzles of running a business. His common sense will disarm you and his practical approach will get you moving on Monday first thing!