Nicola Clement speaks about the truth about innovation, and the perils of being seduced by shiny new technology within e-commerce. In a candid presentation Nicola warns that while innovation is undoubtedly important for staying competitive in today's rapidly evolving digital landscape, it must be tempered with a healthy dose of skepticism and caution.
Drawing on her years of experience in the e-commerce industry, Nicola provides practical examples and real-world case studies to illustrate her points. She encourages us to think critically about our own approach to innovation and to consider the long-term consequences of technological decisions. Join us to gain valuable insights and practical strategies for navigating the complex world of innovation within e-commerce.
Commerce is no longer just online or offline — it’s everywhere. And this year, it will cut a new shape with consumers more conscious, connected and considered than ever, and enterprise leaders faced with decisions to build or buy the most effective commerce solutions. Hear from James Johnson, Shopify’s Director of Technology Services and James Saretta, JB Hi-Fi’s Group Strategy Director, on how forging a strategic partnership future-proofed their commerce architecture to deliver both business and customer value.
In this session, Tim McDonnell and Jamie Collings from Adyen will share insights about the future of unified commerce and trends expected to emerge in 2023. With just under 20 years of combined payments experience, they bring a wealth of knowledge and expertise, helping leading brands including Bonds, Lacoste, Mecca and RM Williams to maximise their customer experience. This conversation promises to be an informative and engaging exploration of the ways in which businesses can adapt to stay ahead of the curve in a rapidly changing landscape.
Andrew Evans, Head of the ANZ Commercial team at Rokt will be joined on stage with Suhaib Anwar, Head of Growth and Martech at MyDeal, for a quickfire on driving effective customer acquisition. They will cover the power of providing unique, relevant experiences during the checkout and how presenting the best next action for each customer will surprise and delight them, increasing revenue and customer lifetime value.
Take a break and refuel with morning tea thanks to Rakuten Advertising.
Hear from Rachel Stone at Archie Rose Distilling Co as we discuss her challenges, strategy and how they are breaking new ground in the industry.
We will discuss content, events and how they are engaging their customers to drive growth.
Join us for a breakout session where we sit down with the CFO from Mecca, a well-known brand in the beauty industry, to discuss their approach to delivering exceptional customer service through payments. The Mecca brand is renowned for its commitment to providing an exceptional customer experience, and we delve into how their focus on seamless payments has contributed to this reputation.
In this highly informative session, Conversion Kings' founder and lead strategist, Matthew Pezzimenti, will share his expertise on improving website conversion rates by addressing often-overlooked areas such as data visualization and payment options. Drawing from his extensive experience working with over 300 online retailers, Matt will provide actionable advice on optimizing your online business to deliver exceptional experiences to customers while maximizing profits. You'll also learn how to create a conversion visualization dashboard integrated with Google Analytics to identify where users are dropping out of your conversion funnels, helping you to improve your website's performance and drive more conversions.
As the world of e-Commerce continues to evolve in 2023, retailers are seeing a healthy increase in customers entering the digital economy. Coupled with this increase is a series of headwinds that are undoubtedly putting a strain on the Australian retail sector. To ensure that retailers are prepared for these headwinds we are seeing streamlining operations, driving customer acquisition & retention and delivering profitable growth at the forefront of the retail decision makers. Join us in this unmissable session as we explore innovative ways to grow in 2023.
In this session, Chemist Warehouse will explore how they have revolutionised the retail industry with an innovative approach to customer convenience. Offering faster delivery times through DoorDash, replenishment customer journeys, sensitive segmentation for personalised experiences, and Click and Collect options for online orders. With stores located within 3-5K’s of their house or workplace, Chemist Warehouse customers can access their essential products in-store without going out of their way. Join Chemist Warehouse as they discuss how they’ve complimented easy in-store access with a seamless and convenient customer journey.
Learn about the evolution of SEO in 2023. We'll delve into practical examples that put the theory in action to show you how to use market leading tools and also how you can leverage AI to dominate the organic search landscape and drive real traffic and revenue results.
How do you meet consumers in all the moments that matter and fuel your programs with endless authentic content? Hint: Your customers can help. And, their voices are powerful.
Consumers hold power like never before and they’re calling for authenticity, better retail experiences, and above all, to feel heard.
Learn how Gareth Sales, Head of Digital Strategy at Accent Group and Nick Blatt, Head of eCommerce & Digital Customer Experience at Chemist Warehouse approach this challenge and have found success.
Watch the panel discussion led by Andrew Freyer, Head of Retail & SMB to find out.
Gain insights on how to effectively captivate and transform potential customers at various touchpoints through the implementation of Headless Commerce. During this session, Taylor Wood, a Digital Product Manager at Michael Hill, will share her expertise in creating dynamic digital interfaces that can be easily and economically modified to accommodate evolving customer preferences.
Join Imran Kamal, Sales Manager APAC at Fluent Commerce as he leads a panel discussion with Paula Mitchell, Digital General Manager at Freedom Furniture, Kira Mcleod-Finke, Head of Retail - Global at T2 and her colleague Cameron Jackson, Head of Digital on the topic of order management ownership. Discover who truly benefits from this critical process and learn why collaboration is essential for success in today's retail landscape. With insights from industry experts, this discussion explores the challenges of managing multiple channels and suppliers and offers valuable perspectives on the importance of working together. Don't miss this engaging conversation on the future of order management in the world of retail.
To capture share of wallet, marketers need to deliver value to customers whose expectations are quickly evolving, understand their customer's path to purchase, and deliver a hyper-relevant experience that increases engagement and loyalty. This is especially important for a channel as intimate as SMS, where a one-size-fits-all approach is no longer efficient, and zero and first-party data, along with smart segmentation, enable marketers to significantly increase lifetime value and ROI.
In this session, we'll share out of the box ideas for your data collection, segmentation, and messaging strategy, with real examples for personalising SMS communications based on shopping behaviour, customer value, and customer preferences.
It’s no secret that marketers have a tough road ahead of them in 2023. Not only are business expectations at an unprecedented high following exceptional COVID results but marketers are also faced with tightened purse strings in light of current macroeconomic trends. So how can marketers achieve growth with less?
Join us for an engaging and informative session with three industry experts, Peter Bray, Sales Director at impact.com, Emily Troian, Digital Marketing Manager at Billini, and Alyssa Thomas, Head of eCommerce at Aje.
Join this rapid fireside chat to hear how Village Roadshow Theme Parks embraced new technologies to enhance their customer experience (CX) journey, as Andy Elks, Head of Digital shares their journey towards digital transformation. From world class theme parks including Warner Bros. Movie World and Sea World to an evening dinner show and Australia’s only theme park resort, Village Roadshow Theme Parks are creating actionable insights and leveraging data to personalise their guest experience, Andy will also discuss how their parks have embraced technology to create a seamless and engaging CX journey.
With increasing customer expectations in how they interact with platforms, including how they pay, traditional checks are no longer sufficient. Stolen credentials, payment fraud, bot attacks, and account takeover (ATO) have led to merchants restricting some services which come with a dissatisfied customer and an overall reduction in revenues. How do merchants solve these problems when too much friction might drive away good customers and hurt the bottom line, even more than fraud?
Let’s dive into this topic and discuss how to elevate the user experience and optimize revenue through leveraging behaviour and identity insights.
Join Tim Warren, the CEO and Founder of Ambit AI, as he takes us on a captivating journey into the world of automation and GPT models in his upcoming presentation.
From saving costs to improving customer service, Tim will share the incredible benefits and limitations of GPT technology, while also highlighting the potential for bias and ethical considerations that come with using this cutting-edge technology.
In this presentation, you'll discover how GPT models that generate human-like text can be used in chat and automation to respond to customer inquiries and automate routine tasks. Tim will explain how these models work and how they can be implemented effectively in different industries.
But that's not all! This presentation will also delve into the security and privacy implications of using GPT models, offering valuable insights on how to ensure their safe and ethical use.
So, join Tim as he shares his expertise and helps you unlock the potential of these exciting technologies!
For marketers and brands, 2023 is set to be the year of first-party data and owned channels. Rising paid media costs, and Google’s impending deprecation of third-party cookies in 2024, are just the latest developments pointing to an industry-wide shift away from over-reliance on third-party channels – and towards the rise of a more balanced, efficient, and profitable marketing mix.
Join this not-to-be-missed session, featuring Charles Moore, Head of Brand, Marketing & eCommerce at Glue Store (Accent Group) for insights on how the leading fashion brand is deploying performance marketing solution Wunderkind to dramatically scale its owned channel performance, with key takeaways including:
Consumers today demand exceptional digital experiences, with poor experiences leading to a loss of customers. Kogan's Digital Experience team partnered with Fullstory to gain real-time contextual insights and perfect recall of each user's story, resulting in increased operational efficiency, improved customer trust, and a competitive edge. Learn how identifying pain points in the digital buyer's journey, and eliminating guesswork can deliver perfect experiences.
Challenges across the supply chain, labour shortages, major data breaches, spiraling inflation and economic uncertainty have put a dent in consumer confidence, impacted online retailers and changed the landscape for growth.
As retailers adjust to a new normal, delivering a seamless experience remains critical but building trust has never been more important.
In this session, Simon will discuss the macroeconomic environment and outline the consumer trends and payment imperatives you need to know for 2023.
Join your hosts for a nine hole Ambrose competition at RACV Royal Pines Resort.
In recent years the championship course underwent a complete re-design by renowned golf course architect, Graham Marsh.
Divided into teams of 4, Golf enthusiasts will enjoy a nine-hole Ambrose Competition, the most social of all golf games, followed by drinks and awards given to the 1st place, Winner of the Longest Drive, and Winner of the Nearest to the Drive.
The Royal Pines maintains a strict standard of dress. For men, a collared shirt must be worn with tailored pants or shorts and golf shoes or sports shoes. For women, current golfing fashion is acceptable. Strictly no metal spikes or denim are to be worn on the course.
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Get ready for some serious Go Kart Racing fun. Time to bring out your competitive side with the only 3 Level Indoor Go Karting Centre on the Gold Coast!
The fun doesn’t stop there with the tracks outdoor section great for getting the knees in the breeze (Weather permitting of course).
The track itself is 475m long and can be run rain hail or shine which makes it perfect for a Gold Coast wet weather activity! The Go Karts can reach up to speeds of 70 km/h.
Reserve your spot quickly and have the chance to take the ‘Winners Podium’.
Dress Regulations: Closed in flat shoes. No flowing clothes such as loose jackets, dresses, and scarfs.
Feel the rush and freedom of skydiving without having to jump out of a plane at iFLY Indoor Skydiving! You'll be flown in the air by huge fans, creating a wall-to-wall airflow that gives you the same feeling as skydiving from 14,000 ft-. Finish the experience with some drinks and nibbles at the Surfers Pavilion.
Come for a fun and engaging “Cook & Giggle” afternoon that will certainly have you “cooking up a storm” whilst enjoying a fun-filled afternoon of gourmet delights.
Take part in an interactive cooking class held at the Sheraton Grand Mirage Resort. This Masterclass will show you how easy and fun cooking and barbequing can be.
Aboard your own private catamaran's, the beautiful Gold Coast Broadwater is your playground. During the afternoon, you will enjoy spectacular views surrounded by crystal clear turquoise waters.
Sail the Gold Coast's magnificent waterways from Southport to Sovereign Islands, cruise past sensational superyachts, visit isolated islands and pristine beaches, experience the thrill of sailing in complete comfort, and enjoy a 'raft up' party.
Mixology Masterclass will take you on a cocktail journey like no other where you will learn how to make top-quality cocktails from your very own cocktail Guru! You will conquer some popular cocktails and the basic principles of mixology.
Working in a team you will then embark on your own journey of discovery when you will all have to work together to create your own signature cocktail using the techniques and secrets previously learned. Your creativity is key and no doubt after a few samples of the very best, you will have plenty of ideas to share and you may even surprise yourself.
You will take part in a 3-hour paint and sip experience, allowing you to brush up on your artistic skills.
Up to 5 artists will be on hand to assist you during the painting activity allowing you to take on some of the basic (and some more advanced) techniques of painting on canvas.
Pinot and Picasso hosts deliver each session with comprehensive step by step instruction with plenty of room left for your inner-Picasso to run wild. By the end of the night, even the ‘non-creatives’ will be taking home their very own Picasso!
You will have the opportunity to engage in discussion, participate in a creative and fun activity, and enjoy a selection of wine and nibbles to fuel your creative minds.
Join us for the Poolside reception.
Day 3 begins with breakfast and barista coffee!
Paul Zahra is the CEO of the Australian Retailers Association (ARA), and he is considered to be a leading voice in the retail industry in Australia. With over 35 years of experience in the sector, he is recognized for his insights and expertise on the future of retail in Australia.
Zahra's vision for the future of retail is one that is characterized by innovation, resilience, and a strong customer focus, and he believes that retailers must continue to adapt and evolve to meet the changing needs of consumers.
If you’re interested in the future of Australian Retail, then don’t miss this session.
Coming from a background of homelessness and couch surfing when he was 17, to founding and growing Australia’s largest specialised SEO agency StudioHawk at 25.
Whether you are looking for stories of resilience, hardship, perseverance, or passion, he share the full breadth of my journey and the learning he has gained along the way, shining light on the reality of homelessness in Australia.
For those looking to grow their resilience, start a business, or tap into deeper prupose, this will not be a presentation to miss!
In today’s world of immersive AI tools, leveraging the latest AI technologies in eCommerce can be the reason behind making or breaking a sale. Join Surya as he clues you in on gaining a competitive edge with optimized product discovery when a shopper is on your website. In this session, walk through the nuanced differences between a "will make do" eCommerce experience and a “superior and personalised“ eCommerce experience with advanced capabilities that the top brands in Australia leverage. Also, capitalize on Surya's field expertise to maximize conversions, AOV, and revenue/session using 1:1 Personalization, Recommendations, AI Site Search, Auto-Catalog enrichment, Visual Styling, and Smart Merchandising.
Agility and responsiveness are critical for success in the highly competitive retail landscape. A composable approach to content and commerce can enable retailers to create personalized customer experiences that drive engagement, conversion, and loyalty faster and more effectively. Join James as he shares practical tips and recommendations for retailers looking to elevate their customer experience to the next level.
Consumers demand sustainability, and we all want to be more sustainable. But where do we start and how do we get there?
Becs Percasky from The Better Packaging Co will walk through how to implement sustainable practices while simultaneously managing the deadlines of your BAU and not falling into overwhelm.
It’s a sustainability journey, broken down into bite-sized, achievable, and enjoyable steps.
Join Airwallex's Head of Account Management, Nathan McNally, and the Founder of Threadheads, Ace Reunis, as they discuss the importance of staying true to their core objective during challenging times in the online retail space. Learn how Threadheads implement their business strategy especially around customer acquisition post 2022. Discover how Airwallex's secure and efficient cross-border payment solutions are helping Threadheads stay customer and product focused. Don't miss this insightful conversation about being agile and making the right business decision!
In a world where 75% of campaign effectiveness comes down to creativity, TikTok has proven to be a platform that demands entertaining and engaging content. In this session, we'll explore how Coles, the Australian supermarket giant, has employed an always-on test and learn framework to succeed on TikTok and grow their presence. Stephanie Oh and Dana Fletcher will discuss Coles' creative success council, creative jam, and community-driven campaigns that have generated real business outcomes. From the #passtheplate Christmas HTC to the Easter Hot Takes Campaign, we'll showcase how Coles leveraged their community and worked with creators to fuel conversations around controversial hot cross bun flavours. Join us to learn how you too can create entertaining content that wins on TikTok.
Lucy Bloom is a dynamic and engaging speaker known for her light-hearted and humorous approach to topics ranging from leadership to creativity. With her quick wit and infectious energy, she captivates audiences and inspires them to think outside the box and approach challenges with a positive attitude. Whether she's discussing the importance of authenticity in leadership or the power of resilience, Lucy's messages are delivered with a unique blend of humour and wisdom that will leave you feeling energized and inspired as iMedia Online Retail Summit finishes for another year.
Delegates arrive at the hotel to register and check in ahead of the afternoon formalities.
Join Shopify Plus in the Pearls Bar for some refreshments before a big day of networking
We've all been hearing about composable commerce being a retail imperative for 2023, but what is it and is it worth your consideration? BigCommerce and Algolia have teamed up to share a masterclass on composable commerce alongside retailers who have completed their composable journeys: Videopro and Jimmy Brings. Learn how you can reap resounding results and future proof your business today.
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Light lunch is provided for all networkers. Learn how to make the most of your time at iMedia. Plus, ensure all meetings are scheduled for Business Connect.
Hailed as one of the most rewarding parts of the summit, business connect involves 10 x 10 minute meetings designed to float topline objectives and explore synergies. Delegates are required to request and confirm these meetings prior to the summit.
Delegates can use this time to refresh, check-in with work and explore the surroundings.
Welcome Dinner | Brought to you by LivePerson
The official Welcome Dinner & networking reception held on the first night is the perfect avenue to build relationships with key conference delegates, speakers, and sponsors in a more relaxed atmosphere.
Opening Independent Keynote | Retails next renaissance
In his opening keynote speech, Anders Sörman-Nilsson provides insightful predictions about the future of Retail and e-commerce. Drawing on his expertise, he presents a compelling vision of how e-commerce will evolve over the next decade.
Sörman-Nilsson offers a thought-provoking glimpse into the future. His insights will surely inspire retailers to adapt to changing consumer demands and stay ahead of the curve in the years to come.
