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Get ready for an insightful exploration into the world of Commerce. Our event features engaging keynotes, interactive panels, and fireside chats led by industry experts. Discover valuable insights and actionable strategies to boost your business success.
* Please note that session details are subject to change and will be updated regularly.
The New Zealand retail sector has experienced weak demand over the past 12 months. Garth will step through the outlook for consumer demand and online retailing over the next three years and also unpack the shift in focus by many online retailers towards a more viable balance between sales and profitability.
Join us for a series of dynamic roundtable discussions where collaboration leads to innovation. In these 30-minute sessions, you’ll connect with industry peers to tackle common challenges, exchange success stories and explore cutting-edge strategies shaping the future of retail. Forge meaningful connections, explore best practices, and become an integral part of the retail community’s evolution.
Moderated By: Renan Maluenda , Manager Solutions Engineering, Mastercard
With today’s channel-agnostic consumers, it’s more important than ever for retailers and brands to evolve. As shopping habits continue to shift across multiple channels, new opportunities are emerging in e-commerce and online spaces, offering brands a chance to tap into untapped potential.
In this roundtable, we invite retailers to join the conversation and share their experiences on how data-led insights and personalisation are shaping their strategies. Together, we’ll discuss the evolving role of technology in transforming retail and explore how brands can stay ahead of the curve. Bring your challenges, successes, and ideas as we collaborate to uncover actionable strategies for future-proofing retail in this rapidly changing landscape.
Moderated By: Stephen Horner, Chief Strategy Officer, RUSH Digital
Moderated By: Ralph Kooi , GTM Country Lead ANZ, Kount
Fraudsters don't respect company boundaries; they target the entire industry. This roundtable creates a rare opportunity to transform competitive relationships into collaborative defences that benefit everyone.In this roundtable, we’ll discuss:
From Detection to Prevention Competitive Coopetition- Channel-Hopping Criminals
- Action, Not Just Talk
- Creating a Breach Response Playbook:
Here are some questions on each point if you want to use them, or you can run your existing session questions as is:
- From Detection to Prevention: "What's one fraud pattern your AI flagged that human analysts missed?" Share specific stories that may have changed how you think about fraud detection.
- Competitive Coopetition: "What fraud intelligence could you share today without risking your competitive edge?" Establish practical guidelines for collaboration that protect everyone's interests.
- Channel-Hopping Criminals: "Where are you seeing the most sophisticated fraud attempts - online, in-store, or elsewhere. Discuss how are you evolving more unified detection approaches.
- Action, Not Just Talk: "If you could design the ideal cross-industry fraud prevention tool, what would it do?"
- Breach Response Playbooks: "When customer data is compromised in your business, what's your first defensive move?" Collate or provide a practical strategy to protect your business if something happens.
Moderated By: Sam Butterworth, Head of Global Sales, Better Packaging Co.
This session explores the key lessons learned through the transition to sustainable packaging and your wider sustainability journey - highlighting both the challenges and triumphs along the way. Let's talk about the rising environmental concerns, customer demand for greener solutions, and the need for long-term brand responsibility. How can we demonstrate that our sustainability journey builds stronger brand equity and contributes meaningfully to environmental stewardship.
The journey is marked by experimentation with materials like recyclables, compostables and circular packaging innovations, revealing the importance of supplier traceability and lifecycle thinking. What has motivated you to shift to more sustainable alternatives - what's holding you back. Is your team aligned across product development, marketing, and logistics to embed sustainability as a core principle rather than a side initiative.
Moderated By: Brooke Eichhorn, Country Manager , behamics
As AI becomes more accessible, the definition of personalisation is evolving fast. Are traditional segments and personas still relevant? What truly nudges customer behaviour in the moments that matter?
In this roundtable we’ll explore what drives impact today: is it demographics, behavioural cues, or something else entirely? Join the discussion as we dive into how retailers are using AI at scale, moving beyond A/B testing, and implementing hyper-personalisation without overwhelming their tech stacks.
We’ll also consider how AI and behavioural science can be used responsibly to create more meaningful and sustainable customer outcomes.
Bring your questions, insights and curiosity as we map where personalisation is heading, and how to make it work in the real world.
Moderated By: Joe Sharplin, Head of Ecommerce, AS Colour
Moderated By: Josh Cragg, Digital Manager, MAX
Moderated By: Cameron Keats, Head of Omni Channel & Ecommerce, The Warehouse Group
Moderated By: Philippa Ward, Head of Ecommerce NZ, Harvey Norman
Moderated By: Jason Wong, eCommerce Manager, Restaurant Brands
Moderated By: Kirsty Walters, eCommerce Merchandising & Optimisation Manager, Foodstuffs North Island
Moderated By: Nathalie Moolenschot, GM Marketing, Animates Vetcare NZ
Moderated By: Kate Swan, eCommerce Digital Manager , Foodstuffs North Island
Moderated By: Maddison Waite, Senior Product Owner, Foodstuffs North Island
In an increasingly fragmented online landscape, ecommerce, and digital leaders are under more pressure than ever to create seamless, personalised customer experiences – without sacrificing privacy or performance. In this breakout session, we’ll be exploring how brands can create true cross-channel harmony by integrating email, SMS, and app messaging into a unified strategy that meets customers where they are, in real time.
The session will unpack how to drive scalable, privacy-compliant marketing list growth, and why first-party data is the key to unlocking stronger customer identification and lifetime value. Attendees will gain insights into how to shift from siloed tactics to connected journeys, ensuring every owned channel works harder – and smarter – for the business. Takeaways will include:
To excel in the hybrid shopping era, leading brands, retailers and marketplaces are putting huge focus on product data and image quality, recognising its crucial role in powering new and emerging technology, firing up the digital shelf, and driving winning revenue strategies. Efficiently managing and connecting quality product content is now a key foundation for success in a fast-moving, multi channel landscape.
Get ready for the ride of your life at Christchurch’s top go-karting track! With the latest and greatest electric karts packing insane torque and power, you’ll feel your adrenaline hit the red zone as you race around the 260m track. Whether you’re a rookie or a seasoned speedster, this track will challenge even the most skilled drivers. After 14 heart-pounding laps, it’s time to kick back and enjoy some pizza and drinks in the lounge—because you earned it (or at least survived it).
Dress code alert: Closed flat shoes only—leave your flowing capes, dresses, and scarves at home
Moderated By: Renan Maluenda , Manager Solutions Engineering, Mastercard
With today’s channel-agnostic consumers, it’s more important than ever for retailers and brands to evolve. As shopping habits continue to shift across multiple channels, new opportunities are emerging in e-commerce and online spaces, offering brands a chance to tap into untapped potential.
In this roundtable, we invite retailers to join the conversation and share their experiences on how data-led insights and personalisation are shaping their strategies. Together, we’ll discuss the evolving role of technology in transforming retail and explore how brands can stay ahead of the curve. Bring your challenges, successes, and ideas as we collaborate to uncover actionable strategies for future-proofing retail in this rapidly changing landscape.
Moderated By: Stephen Horner, Chief Strategy Officer, RUSH Digital
Moderated By: Ralph Kooi , GTM Country Lead ANZ, Kount
Fraudsters rarely strike just one retailer — they tend to hit multiple targets across the industry. Therefore, a unified approach becomes far more effective than tackling threats alone. This roundtable is a chance to compare notes, share best practices, and explore how collaboration across the e-commerce industry can help outsmart evolving threats.
Online vs In-Store Fraud:
Are the fraud patterns and prevention strategies really that different between online and brick-and-mortar — or are there more similarities than we think?New customer Loyalty but at what cost?
Having new customer activation campaigns are a great way to attract new customers to your website and brand but what if you end up losing value marketing dollars and opening your database to fraudsters - Kount can case real examples where you need to be cautious.
Moderated By: Sam Butterworth, Head of Global Sales, Better Packaging Co.
This session explores the key lessons learned through the transition to sustainable packaging and your wider sustainability journey - highlighting both the challenges and triumphs along the way. Let's talk about the rising environmental concerns, customer demand for greener solutions, and the need for long-term brand responsibility. How can we demonstrate that our sustainability journey builds stronger brand equity and contributes meaningfully to environmental stewardship.
The journey is marked by experimentation with materials like recyclables, compostables and circular packaging innovations, revealing the importance of supplier traceability and lifecycle thinking. What has motivated you to shift to more sustainable alternatives - what's holding you back. Is your team aligned across product development, marketing, and logistics to embed sustainability as a core principle rather than a side initiative.
Moderated By: Brooke Eichhorn, Country Manager , behamics
As AI becomes more accessible, the definition of personalisation is evolving fast. Are traditional segments and personas still relevant? What truly nudges customer behaviour in the moments that matter?
In this roundtable we’ll explore what drives impact today: is it demographics, behavioural cues, or something else entirely? Join the discussion as we dive into how retailers are using AI at scale, moving beyond A/B testing, and implementing hyper-personalisation without overwhelming their tech stacks.
We’ll also consider how AI and behavioural science can be used responsibly to create more meaningful and sustainable customer outcomes.
Bring your questions, insights and curiosity as we map where personalisation is heading, and how to make it work in the real world.
Moderated By: Jacob Coulton, General Manager of Sales & Marketing, Mighty Ape
Moderated By: Joe Sharplin, Head of Ecommerce, AS Colour
Moderated By: Josef Arnet, Ecommerce Manager, The Jones Family Business
Moderated By: Cameron Keats, Head of Omni Channel & Ecommerce, The Warehouse Group
Moderated By: Jason Wong, eCommerce Manager, Restaurant Brands
Moderated By: Helen Spoelstra, Senior Digital Performance Marketing Specialist, Air New Zealand
Moderated By: Chris Wong, General Manager Business, NZ Post
Moderated By: Casey Radley, Senior eCommerce Trading Manager & Head of Vineonline, VineOnline
The official Welcome Dinner & networking reception held on the first night is the perfect avenue to build relationships with key conference delegates, speakers, and sponsors in a more relaxed atmosphere.
Opening Keynote - Connection Unleashed
Strong connections build better teams, drive collaboration, and create real impact. But in a fast-paced world, communication can feel rushed and transactional.
Amy Scott helps people cut through the noise and connect with confidence. A former lawyer, she lives by the mantra: “less friction, more fun”, believing that better communication leads to stronger relationships and better results.
Through Dots Communication, a Kiwi-born framework used by over 40,000 people, Amy shares practical strategies to build trust, collaborate effectively, and strengthen workplace relationships.
In this keynote, you'll gain insight into different communication styles and how to connect with them, along with simple, practical tools to instantly improve the way you communicate.
Because strong communication unleashes real connection.
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