With today’s channel-agnostic consumers, it’s more important than ever for retailers and brands to evolve. As shopping habits continue to shift across multiple channels, new opportunities are emerging in e-commerce and online spaces, offering brands a chance to tap into untapped potential.

In this roundtable, we invite retailers to join the conversation and share their experiences on how data-led insights and personalisation are shaping their strategies. Together, we’ll discuss the evolving role of technology in transforming retail and explore how brands can stay ahead of the curve. Bring your challenges, successes, and ideas as we collaborate to uncover actionable strategies for future-proofing retail in this rapidly changing landscape.

Fraudsters don't respect company boundaries; they target the entire industry. This roundtable creates a rare opportunity to transform competitive relationships into collaborative defences that benefit everyone. 

In this roundtable, we’ll discuss:

• From Detection to Prevention
• Competitive Coopetition
• Channel-Hopping Criminals
• Action, Not Just Talk
• Creating a Breach Response Playbook:

Here are some questions on each point if you want to use them, or you can run your existing session questions as is:

• From Detection to Prevention: "What's one fraud pattern your AI flagged that human analysts missed?" Share specific stories that may have changed how you think about fraud detection.
• Competitive Coopetition: "What fraud intelligence could you share today without risking your competitive edge?" Establish practical guidelines for collaboration that protect everyone's interests.
• Channel-Hopping Criminals: "Where are you seeing the most sophisticated fraud attempts - online, in-store, or elsewhere. Discuss how are you evolving more unified detection approaches.
• Action, Not Just Talk: "If you could design the ideal cross-industry fraud prevention tool, what would it do?"
• Breach Response Playbooks: "When customer data is compromised in your business, what's your first defensive move?" Collate or provide a practical strategy to protect your business if something happens.

This session explores the key lessons learned through the transition to sustainable packaging and your wider sustainability journey - highlighting both the challenges and triumphs along the way.  Let's talk about the rising environmental concerns, customer demand for greener solutions, and the need for long-term brand responsibility. How can we demonstrate that our sustainability journey builds stronger brand equity and contributes meaningfully to environmental stewardship.

The journey is marked by experimentation with materials like recyclables, compostables and circular packaging innovations, revealing the importance of supplier traceability and lifecycle thinking.  What has motivated you to shift to more sustainable alternatives - what's holding you back.  Is your team aligned across product development, marketing, and logistics to embed sustainability as a core principle rather than a side initiative.

As AI becomes more accessible, the definition of personalisation is evolving fast. Are traditional segments and personas still relevant? What truly nudges customer behaviour in the moments that matter?

In this roundtable we’ll explore what drives impact today: is it demographics, behavioural cues, or something else entirely? Join the discussion as we dive into how retailers are using AI at scale, moving beyond A/B testing, and implementing hyper-personalisation without overwhelming their tech stacks.

We’ll also consider how AI and behavioural science can be used responsibly to create more meaningful and sustainable customer outcomes. 

Bring your questions, insights and curiosity as we map where personalisation is heading, and how to make it work in the real world.

With today’s channel-agnostic consumers, it’s more important than ever for retailers and brands to evolve. As shopping habits continue to shift across multiple channels, new opportunities are emerging in e-commerce and online spaces, offering brands a chance to tap into untapped potential.

In this roundtable, we invite retailers to join the conversation and share their experiences on how data-led insights and personalisation are shaping their strategies. Together, we’ll discuss the evolving role of technology in transforming retail and explore how brands can stay ahead of the curve. Bring your challenges, successes, and ideas as we collaborate to uncover actionable strategies for future-proofing retail in this rapidly changing landscape.

Fraudsters rarely strike just one retailer — they tend to hit multiple targets across the industry. Therefore, a unified approach becomes far more effective than tackling threats alone. This roundtable is a chance to compare notes, share best practices, and explore how collaboration across the e-commerce industry can help outsmart evolving threats.

Online vs In-Store Fraud:
Are the fraud patterns and prevention strategies really that different between online and brick-and-mortar — or are there more similarities than we think?

New customer Loyalty but at what cost?
Having new customer activation campaigns are a great way to attract new customers to your website and brand but what if you end up losing value marketing dollars and opening your database to fraudsters - Kount can case real examples where you need to be cautious. 

This session explores the key lessons learned through the transition to sustainable packaging and your wider sustainability journey - highlighting both the challenges and triumphs along the way.  Let's talk about the rising environmental concerns, customer demand for greener solutions, and the need for long-term brand responsibility. How can we demonstrate that our sustainability journey builds stronger brand equity and contributes meaningfully to environmental stewardship.

The journey is marked by experimentation with materials like recyclables, compostables and circular packaging innovations, revealing the importance of supplier traceability and lifecycle thinking.  What has motivated you to shift to more sustainable alternatives - what's holding you back.  Is your team aligned across product development, marketing, and logistics to embed sustainability as a core principle rather than a side initiative.

As AI becomes more accessible, the definition of personalisation is evolving fast. Are traditional segments and personas still relevant? What truly nudges customer behaviour in the moments that matter?

In this roundtable we’ll explore what drives impact today: is it demographics, behavioural cues, or something else entirely? Join the discussion as we dive into how retailers are using AI at scale, moving beyond A/B testing, and implementing hyper-personalisation without overwhelming their tech stacks.

We’ll also consider how AI and behavioural science can be used responsibly to create more meaningful and sustainable customer outcomes. 

Bring your questions, insights and curiosity as we map where personalisation is heading, and how to make it work in the real world.