Massey University Distinguished Professor Emeritus Paul Spoonley is as close to being a household name as a sociologist could hope to be, thanks to his commitment to being at the forefront of exploring numerous trends, hot button issues and social dynamics over decades of social change.
In this fascinating session, Professor Paul Spoonely examines current demographic changes and what that means through the 2020’s and 2030’s for New Zealand. These changes include growing ethnic (super)diversity and significant generational differences that will have a significant impact on the future of Retail.
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Graham Christie, CEO of leading consultancy, Changing The Game, unpacks what a world-class retail media offering looks like. Graham will share key benchmarks, what the common DNA is across the top global retailers, and how to establish, mature and scale a retail media operation. Graham will reveal the approaches to planning and executing a holistic program that manages risk and costs to architect a retail media business unit that generates impressive revenue and margins over a multi-year timeframe. Join Graham as he shares an independent advisor's analysis of this highly attractive area of growth for retailers.
Are you driven nuts by someone who can’t make up their mind? Or exasperated by someone’s need to get it right and perfect, every time! Perhaps you have in your workplace a “Show pony” that keeps horsing around, even before they talk! Or you feel short-changed as the most “outspoken” person gets what they want every time.
Regardless of what organisation we’re in, we all deal with people. Transformation occurs when we respect and celebrate each other’s differences.
You will come away from this session with a very effective but simple tool that will change the way you see others, and wished many years ago that you had learned how to “Press the Right Buttons” thus avoiding people challenges.
As always iMedia starts with a special lunch for retailers hosted by Natalie Clarkin, Vice President Enterprise Sales, Adyen. Join us and hear from Natalie as she shares insights about the future of unified commerce and trends expected to emerge in 2023. This a great opportunity for attendees to kick start their networking and learn from an expert in the industry.
NZ Post is proud to share an update on online shopping in New Zealand and their latest market research on online shoppers and retailers.
The eCommerce industry is a vital part of NZ’s economy, COVID-19 has accelerated its growth, leading to changing consumer behaviour and market dynamics. The tougher economic conditions now are posing new challenges to the industry. As we navigate this evolving landscape, it's crucial to understand the impact of the economic environment, the confidence levels of both shoppers and retailers, and their preferences. Over the past five years, NZ Post has been tracking the NZ eCommerce market and sharing data, insights and trends through their eCommerce reports such as The Full Download, eCommerce Market Sentiments Report and their regular market updates eCommerce Spotlights.
Presented by Chris Wong, GM Business, this keynote presentation will review the current state of NZ eCommerce market, explore the findings from NZ Post’s latest survey of online shoppers and retailers, and provide valuable insights for businesses looking to succeed in this everchanging environment.
Welcome Dinner
The official Welcome Dinner & networking reception held on the first night is the perfect avenue to build relationships with key conference delegates, speakers, and sponsors in a more relaxed atmosphere.
Opening Independent Keynote | Retails next renaissance
In his opening keynote speech, Anders Sörman-Nilsson provides insightful predictions about the future of Retail and e-commerce. Drawing on his expertise, he presents a compelling vision of how e-commerce will evolve over the next decade.
Sörman-Nilsson offers a thought-provoking glimpse into the future. His insights will surely inspire retailers to adapt to changing consumer demands and stay ahead of the curve in the years to come.
Day two opens with the hugely respected Economist, Mary Jo Vergara, from Kiwi Bank. This informative session will provide insights into the macroeconomic future of New Zealand, with a specific focus on the retail outlook. This presentation will provide a comprehensive and forward-looking perspective on the future of retail in New Zealand, and the broader macroeconomic trends shaping the country's economic landscape.
Join Paul Vark, CX & Design Manager at Chemist Warehouse, and Trent Olsen, Growth Director at Insider, as they discuss how AI-powered marketing can free marketers from the IT burden and help them connect data, understand user behavior, and predict future actions. Discover how Insider's innovative technology empowers marketers to create captivating experiences that build brand love at scale while saving time and effort. This session will provide insights into the best practices in AI-powered marketing, and how it can drive business growth and success.
The rise of open banking is creating prospects for retailers to elevate customer experience and minimize expenses in a rapidly digitizing world. During this session, Bruce Proffit, Chief Sales Officer will talk through how retailers can leverage these changes and Julia Nicol, Head of Public Affairs will be highlighting the risks & opportunities resulting from recent & upcoming changes in payments-related legislation, including CDR, the Retail Payment Systems, The future of Money, and Digital Identity.
How many times have you thought to yourself, "Imagine if Uber Delivered"? In the global consumer retail report 2022, 40% of customers want same day delivery. With a shift in consumer expectations and pressures on supply chains, reliability, and certainty are key in providing an invaluable customer experience. With over 9 years in the New Zealand market and the leading delivery network, Uber is leading the way for last-mile delivery. Learn how Uber is delivering, almost, almost anything.
In the competitive world of eCommerce, building brand loyalty and enhancing customer experience is crucial for success. Join our fireside chat with Group CRM Manager, Melanie Coutant to explore the strategies and tactics used by the successful Ngahuia Group, comprising of Hannahs, Number One Shoes & Hush Puppies stores, New Zealand's leading footwear retailer brand to create a loyal customer base and increase brand value, even in uncertain times. In this conversation, we will delve into topics such as personalised shopping experiences, optimized customer service, data-driven customer insights, and leveraging social media and digital marketing for engagement. Discover how eCommerce retailers can balance competitive pricing with maintaining quality and value to win customers over and drive sales growth.
With increasing customer expectations in how they interact with platforms, including how they pay, traditional checks are no longer sufficient. Stolen credentials, payment fraud, bot attacks, and account takeover (ATO) have led to merchants restricting some services which come with a dissatisfied customer and an overall reduction in revenues. How do merchants solve these problems when too much friction might drive away good customers and hurt the bottom line, even more than fraud?
Let’s dive into this topic and discuss how to elevate the user experience and optimize revenue through leveraging behaviour and identity insights.
Today every organisation is looking to grow customer loyalty, deliver frictionless experiences from discovery to fulfillment, and personalise every interaction. Join this session to hear how you can unify customer and order data to create a connected and personalised buying experience across marketing, sales, and service touchpoints – enabling you to grow revenue and margins while driving efficiency and cutting costs.
Join Dylan from TruRating and Emma Epp, Head of eCommerce & Marketing of Postie, for an engaging fireside chat as they explore Postie's journey to success. Emma shares her insights on how Postie leverages customer feedback to make informed business decisions, tackle challenges, and seize new opportunities. From balancing customer satisfaction with business goals to fostering a customer-centric culture, Emma shares her secrets to success. Don't miss this enlightening conversation that offers valuable insights into the power of customer feedback in driving business success.
Join Tim Warren, the CEO and Founder of Ambit AI, as he takes us on a captivating journey into the world of automation and GPT models in his upcoming presentation.
From saving costs to improving customer service, Tim will share the incredible benefits and limitations of GPT technology, while also highlighting the potential for bias and ethical considerations that come with using this cutting-edge technology.
In this presentation, you'll discover how GPT models that generate human-like text can be used in chat and automation to respond to customer inquiries and automate routine tasks. Tim will explain how these models work and how they can be implemented effectively in different industries.
But that's not all! This presentation will also delve into the security and privacy implications of using GPT models, offering valuable insights on how to ensure their safe and ethical use.
So, join Tim as he shares his expertise and helps you unlock the potential of these exciting technologies!
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