%20compressed.jpg?width=2000&height=466&name=RETAIL%20SUMMIT%20NEW%20ZEALAND%20(Cropped%203000px%20x%20700px)%20compressed.jpg "Register Your Interest In Attending iMedia Retail Summit NZ")
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Get ready for an insightful exploration into the world of Commerce. Our event features engaging keynotes, interactive panels, and fireside chats led by industry experts. Discover valuable insights and actionable strategies to boost your business success.
* Please note that session details are subject to change and will be updated regularly.
Delegates arrive at the hotel to register and check in ahead of the afternoon formalities.
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Sponsors and solution providers get a straight-talking guide to maximising their 1:1 meetings. Expect insider advice on framing conversations, understanding retailer priorities, and standing out as a trusted partner.
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}', 10='{type=string, value=80tZtzwGEWqb6axlSV01}', 11='{type=string, value=https://joi.pictures/prod/events/YD2kLTpzrMzOsIF2k3j1/sponsor/80tZtzwGEWqb6axlSV01/logo/mma5y9mo6idyyyks75r}'}]The best retailers aren't waiting to figure out on-demand delivery - they're already making decisions, testing models, and learning fast. In this closed-room session, hear from one of New Zealand's leading retailers on why on-demand has become a strategic priority, how they're thinking about the economics, and what other retailers should be pressure-testing right now.
DoorDash (NASDAQ: DASH) is a technology company that connects consumers with their local businesses in more than 30 countries across the globe. Founded in 2013, DoorDash builds products and services to help businesses innovate, grow, and reach more customers. DoorDash is your door to more: the local commerce platform dedicated to enabling merchants to thrive in the convenience economy, giving consumers access to more communities, and providing work that empower.
}', 10='{type=string, value=a8LrACWRQJeI18MokBnw}', 11='{type=string, value=https://joi.pictures/prod/events/YD2kLTpzrMzOsIF2k3j1/sponsor/a8LrACWRQJeI18MokBnw/logo/mmd1fv1ldv79924gpf4}'}]Retail Rewired:
Setting the stage for NZ 2026. Three forces reshaping retail: margin pressure, machine-enabled decision-making, and leadership mindset.
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}', 10='{type=string, value=80tZtzwGEWqb6axlSV01}', 11='{type=string, value=https://joi.pictures/prod/events/YD2kLTpzrMzOsIF2k3j1/sponsor/80tZtzwGEWqb6axlSV01/logo/mma5y9mo6idyyyks75r}'}]Most retailers treat social media as a marketing channel. Brooke Bellamy built a business on it.
In just three years, Brooki Bakehouse grew from a 41 square metre Brisbane bakery into six Australian locations and secured a $25 million UAE investment, driven almost entirely by Instagram and TikTok content. No traditional advertising budget. Just authentic storytelling that turned 4 million followers into queues around the block and investor confidence.
But viral moments don't scale themselves.
In this session, Brooke unpacks what actually works in social commerce versus what just looks good online. She shares the operational decisions behind rapid expansion, how attention translated into revenue and capital, and the capability gaps she wished she'd addressed earlier.
For New Zealand retailers operating in a smaller, resource-constrained market, this session reframes social not as a brand play, but as a growth engine when executed with clarity.
Because social doesn’t drive revenue, decisions do.
In a rapidly changing retail environment, NZ Post’s eCommerce Market Sentiments report has become the definitive guide to understanding online shoppers' behaviours, and expectations - and how retailers are responding to them. The 2026 report, coming out in early June, explores the key insights driving eCommerce in New Zealand including value-seeking behaviours, the currency of trust, the emerging role of AI, the importance of operational excellence, and the value of being local. Each insight is supported with actionable tips to help retailers grow their business.
For more than 180 years, NZ Post has been delivering for New Zealand, helping Kiwis stay connected with each other and the world. From a trusted mail company to the best parcel delivery service for New Zealand, NZ Post is proud to continue delivering to the evolving needs of New Zealanders. As a state-owned enterprise and a member of the Universal Postal Union, their history stretches back to the early 1840s. NZ Post has expanded their products, introduced world-class eCommerce delivery platforms and created seamless self-service systems for business customers. They’ve grown their delivery fleet and processing capacity and begun the journey towards a more sustainable business. And that’s just the beginning. NZ Post is committed to delivering value from their infrastructure investment and to grow strong delivery and logistics capabilities to support the predicted growth in eCommerce.
}', 10='{type=string, value=xMTbjgM4eTgNnClI0PN9}', 11='{type=string, value=https://joi.pictures/prod/events/s37ill1ONYBtiopKHTVD/sponsor/xMTbjgM4eTgNnClI0PN9/logo/moj77tyglu0kk0qxiu}'}]Hailed as one of the most rewarding parts of the summit, business connect involves 5 x 10 minute meetings designed to float topline objectives and explore synergies. Delegates are required to request and confirm these meetings prior to the summit.
Delegates can use this time to refresh, check-in with work and explore the surroundings.
Join us and kick off the night with bubbles and great company.
Commerce empowers businesses to innovate, grow, and thrive by providing an open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, Commerce connects the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Trusted by leading businesses like Coldwater Creek, Cole Haan, Harvey Nichols, King Arthur Baking Co., Melissa & Doug, Mizuno, Patagonia, Perry Ellis, Puma, SportsShoes, and Uplift Desk, Commerce delivers the storefront control, optimized data, and AI-ready tools businesses need to grow, serve diverse buyers, and operate with confidence in an increasingly intelligent, multi-surface world. For more information, visit commerce.com or follow us on X and LinkedIn.
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Commerce empowers businesses to innovate, grow, and thrive by providing an open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, Commerce connects the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Trusted by leading businesses like Coldwater Creek, Cole Haan, Harvey Nichols, King Arthur Baking Co., Melissa & Doug, Mizuno, Patagonia, Perry Ellis, Puma, SportsShoes, and Uplift Desk, Commerce delivers the storefront control, optimized data, and AI-ready tools businesses need to grow, serve diverse buyers, and operate with confidence in an increasingly intelligent, multi-surface world. For more information, visit commerce.com or follow us on X and LinkedIn.
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Adyen (AMS: ADYEN) is the payment platform of choice for many of the world’s leading companies, providing a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods. Adyen delivers frictionless payments across online, mobile, and in-store channels. We focus on finding the best solutions for merchants across our capabilities including payment gateway, global acquiring, risk management & revenue optimization. With offices across the world, Adyen serves customers including Facebook, Uber, Spotify, Bonobos, L'Oréal, Lorna Jane, the Cotton On Group, Nando’s, Freelancer, Kogan, Budgy Smuggler, Movember, Showpo, Rodd & Gunn, and Jurlique.
}', 10='{type=string, value=6LWSJe0vD4OouWWTZHQ0}', 11='{type=string, value=https://joi.pictures/prod/events/s37ill1ONYBtiopKHTVD/sponsor/6LWSJe0vD4OouWWTZHQ0/logo/moth1vta6g1vtn2b88a}'}]Hailed as one of the most rewarding parts of the summit, business connect involves 5 x 10 minute meetings designed to float topline objectives and explore synergies. Delegates are required to request and confirm these meetings prior to the summit.
Checkout is where intent meets margin, and where small problems become expensive without triggering alarms. This session examines how payment performance influences conversion, fraud exposure, and cost in ways most teams underestimate. Where does value leak? Why do layered payment setups often work against performance? And how does complexity across channels create friction customers never explain but always respond to? Rather than optimization tactics, this reframes payments as a commercial decision point, one deserving the same scrutiny as pricing, delivery, and experience. A direct look at protecting revenue, reducing risk, and making the final click count.
Adyen (AMS: ADYEN) is the payment platform of choice for many of the world’s leading companies, providing a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods. Adyen delivers frictionless payments across online, mobile, and in-store channels. We focus on finding the best solutions for merchants across our capabilities including payment gateway, global acquiring, risk management & revenue optimization. With offices across the world, Adyen serves customers including Facebook, Uber, Spotify, Bonobos, L'Oréal, Lorna Jane, the Cotton On Group, Nando’s, Freelancer, Kogan, Budgy Smuggler, Movember, Showpo, Rodd & Gunn, and Jurlique.
}', 10='{type=string, value=6LWSJe0vD4OouWWTZHQ0}', 11='{type=string, value=https://joi.pictures/prod/events/s37ill1ONYBtiopKHTVD/sponsor/6LWSJe0vD4OouWWTZHQ0/logo/moth1vta6g1vtn2b88a}'}]Customer expectations around delivery have evolved, and the brands pulling ahead are the ones that know this. Delivery isn't just a mechanism; with optionality, it lets brands show up for their customers when it matters. Meeting your customers where they are, when they need you, is what turns a single interaction into lasting loyalty.
Automation promises efficiency. Pressure reveals whether it was designed well. This quickfire examines what happens when volume fluctuates, exceptions increase, and teams are stretched. Why do complex systems struggle to adapt? How does partial automation create hidden manual work? And why does clarity of process matter more than sophisticated capability? A focused look at building automation that holds up under pressure, not complexity that slows everything down.
KNAPP was founded in 1952 to manufacture specialty machines. Growth expanded to include conveyors and lifts with international orders fueling development in the early 70’s. In 1980 the company built their current headquarters in Graz, Austria. Innovation has driven the company, including early adoption of microprocessors, automatic picking and software solutions. Today, KNAPP plays a leading world role in developing automated picking and goods-to-person systems.
The pursuit of sustainability and quality drives product and software innovation in all company divisions.
}', 10='{type=string, value=4cUv8KW5UfxsuidxQwvS}', 11='{type=string, value=https://joi.pictures/prod/events/s37ill1ONYBtiopKHTVD/sponsor/4cUv8KW5UfxsuidxQwvS/logo/motbi6qsv7rf9tn6a2j}'}]Take a break and refuel with morning tea.
Adyen (AMS: ADYEN) is the payment platform of choice for many of the world’s leading companies, providing a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods. Adyen delivers frictionless payments across online, mobile, and in-store channels. We focus on finding the best solutions for merchants across our capabilities including payment gateway, global acquiring, risk management & revenue optimization. With offices across the world, Adyen serves customers including Facebook, Uber, Spotify, Bonobos, L'Oréal, Lorna Jane, the Cotton On Group, Nando’s, Freelancer, Kogan, Budgy Smuggler, Movember, Showpo, Rodd & Gunn, and Jurlique.
}', 10='{type=string, value=6LWSJe0vD4OouWWTZHQ0}', 11='{type=string, value=https://joi.pictures/prod/events/s37ill1ONYBtiopKHTVD/sponsor/6LWSJe0vD4OouWWTZHQ0/logo/moth1vta6g1vtn2b88a}'}]Join Vivo Hair Salons & Skin Clinics as they share the economics behind their digital transformation — a move to a modern, composable stack built on BigCommerce and Stripe that was as much about commercial discipline as it was about technology. In this candid fireside chat, Rebecca Smith, James Carlisle, and Oscar Harvey from Stripe will go beyond the optimisation story and into the harder questions: which improvements genuinely drove profitable growth, which introduced cost or complexity, and how tackling platform and payments together delivered a multiplier effect on the bottom line.
From the commercial case for modernisation, to the revenue impact of checkout design and payment performance, to what a future-ready architecture actually enables — this is a frank conversation about what it takes to convert more, spend less, and grow faster in 2026.
Commerce empowers businesses to innovate, grow, and thrive by providing an open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, Commerce connects the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Trusted by leading businesses like Coldwater Creek, Cole Haan, Harvey Nichols, King Arthur Baking Co., Melissa & Doug, Mizuno, Patagonia, Perry Ellis, Puma, SportsShoes, and Uplift Desk, Commerce delivers the storefront control, optimized data, and AI-ready tools businesses need to grow, serve diverse buyers, and operate with confidence in an increasingly intelligent, multi-surface world. For more information, visit commerce.com or follow us on X and LinkedIn.
}', 10='{type=string, value=Kdr3EWukoJnPD7IL5ksq}', 11='{type=string, value=https://joi.pictures/prod/events/s37ill1ONYBtiopKHTVD/sponsor/Kdr3EWukoJnPD7IL5ksq/logo/motepfuxnwh44rr51x}'}, {id=341835565561, createdAt=1781050505837, updatedAt=1781050505837, path='stripe', 1='{type=string, value=Stripe}', 5='{type=string, value=}', 6='{type=string, value=}', 7='{type=string, value=}', 8='{type=string, value=}', 10='{type=string, value=wJWR3b4H54oJiZIlEJ7V}', 11='{type=string, value=https://joi.pictures/prod/events/s37ill1ONYBtiopKHTVD/sponsor/wJWR3b4H54oJiZIlEJ7V/logo/moj7isb5xfjx04v4wgl}'}]The shopping journey has shifted from "searching and scrolling" to "inquiry and advice". Today, one in four shoppers treats an AI agent as their primary starting point, bypassing brand websites entirely. We’ve entered a three-shelf reality: the Physical, the Digital, and the new Agentic Shelf.
In this session, we’ll move beyond the hype to show how brands and retailer can meet the "Baseline Fitness" for this new era. You’ll learn to build a "Context Layer" that provides the "so what?" behind your products ensuring you aren’t just searchable, but authoritative and recommended.
Salsify helps brands, distributors, and retailers in over 100 countries to win on the digital shelf. Salsify platforms enable organisations to centralise all of their product content, connect to the commerce ecosystem, and automate business processes to deliver the best possible product experiences across every selling destination.
Salsify is a leading provider of product content solutions globally and their innovative approach to solving the challenges of product content has made them a trusted partner for many of Australia’s top retailers.
}', 10='{type=string, value=V9A7dWO3W3115EvkBcfl}', 11='{type=string, value=https://joi.pictures/prod/events/s37ill1ONYBtiopKHTVD/sponsor/V9A7dWO3W3115EvkBcfl/logo/motbmlyllr7qsdvfy88}'}]Customers aren't comparing brands to "good enough." They're comparing moments. This session explores why middle-of-the-road experiences fail to hold attention, loyalty, or trust. Where do customers disengage? How does inconsistency show up across channels? And what does it take to stand out without overspending or overengineering? A direct look at brand visibility, customer memory, and earning attention in a crowded market.
Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media, and competitive research campaigns to achieve measurable results from online marketing.
Semrush Enterprise was launched in 2024, purpose-built to meet the distinct needs of large companies. With the Semrush Enterprise platform, market leaders can centralize powerful, AI-driven insights, custom collaboration tools, and seamless data adaptability, ensuring they remain at the forefront of performance and growth. The platform unlocks efficiency by allowing SEO to be effortlessly scaled across websites of any complexity, unifying teams, industries, and regions. https://www.semrush.com/
}', 10='{type=string, value=uQloGz40tDmUnUnS0TMu}', 11='{type=string, value=https://joi.pictures/prod/events/s37ill1ONYBtiopKHTVD/sponsor/uQloGz40tDmUnUnS0TMu/logo/motbqh2vunlf455rc3}'}]Limesharp and Kowtow will share how customer research became the foundation for a considered ecommerce redesign. Rather than starting with assumptions, the project began by understanding how Kowtow’s customers discover, evaluate and purchase products online; including what matters most to them around fit, fabric, sustainability, storytelling and confidence at checkout. These insights helped shape a more intuitive, content-rich and commercially focused digital experience.
The session will explore how research translated into design decisions across navigation, product discovery, product detail pages, brand storytelling and the overall customer journey. We’ll also discuss the impact the redesign has had on Kowtow’s business, from improving customer confidence and usability through to supporting stronger engagement and ecommerce performance. The talk will give retailers practical ideas for using customer insight to create websites that are not only better designed, but better aligned to how customers actually shop.
At Limesharp, we create e-commerce websites for brands in fashion, beauty, lifestyle, homeware and many other retail verticals. We’re recognised in the industry for both our design and technical capabilities. Our approach is to understand our clients and their products, customers and business to find the perfect digital solution through a detailed discovery phase. We work with a wide range of clients, from start-ups to global business, to help tell their story and trade online.
}', 10='{type=string, value=222NcgqeFOTfSYJHOJaL}', 11='{type=string, value=https://joi.pictures/prod/events/s37ill1ONYBtiopKHTVD/sponsor/222NcgqeFOTfSYJHOJaL/logo/mpbte6madkj33zi9doj}'}]AI is reshaping eCommerce faster than most NZ brands realise. Search is moving to ChatGPT, Perplexity and AI Overviews. Customers are using AI to make purchase decisions before they land on your site. And brands quietly using AI inside their teams are pulling away from competitors who haven’t started. Tony Hou (Moustache Republic) and Darryn Soper (Shopify) unpack what AI readiness actually means for eCommerce, where the gap is widest, and what every founder, marketer and eCommerce manager should be doing in the next 12 months. You’ll leave with a five-minute readiness audit, a working framework, and three concrete priorities for your roadmap.
Traditional analytics show what customers do. They rarely show where customers struggle.
As journeys become more complex, the most damaging experience issues often appear long before conversion drops or complaints rise. Friction, hesitation, and confusion quietly undermine confidence while dashboards continue to look healthy.
This session looks at how behavioural insight is being used to surface where customers lose momentum, abandon decisions, or make avoidable mistakes. The focus is on identifying the moments that matter most and using those signals to prioritise fixes that improve experience and performance at the same time.
This is about seeing the experience from the customer’s perspective and acting on it before problems show up in the numbers.
Insightech is an ANZ based Digital Experience Analytics company that makes powerful insights accessible, and actionable for everyone.With one line of code and no set up, we track all your onsite user experiences and notify you of conversion uplift opportunities and errors/UX issues preventing conversions. The perfect solution to democratize data across your team and making analytics and insights simple. Customers typically see a 15-20% conversion uplift driven by the insights Insightech generates. Reach out to see what impact we can have for your team!
}', 10='{type=string, value=LPKLg7UfEWOUq2qaeyxV}', 11='{type=string, value=https://joi.pictures/prod/events/YD2kLTpzrMzOsIF2k3j1/sponsor/LPKLg7UfEWOUq2qaeyxV/logo/mm8kb48ksychatds3ah}'}]Retail brands no longer have to choose between personalization, speed, and scale. Discover how to eliminate this trade-off by shifting AI from simply "imagining" to actively "directing" it.
This session explores emerging AI video capabilities, demonstrating how to transform static SKUs into hyper-localized, cinematic content in just 60 seconds. Yet, this unprecedented velocity introduces new risks: "brand hallucination," product misrepresentation, and margin-eroding returns.
Retailers must now balance scaling AI for maximum reach with enforcing the constraints needed to protect accuracy and consumer trust. Moving beyond the hype, this keynote offers a realistic look at the future of retail media, highlighting exactly where AI velocity drives powerful impact and where it introduces critical liability.
Hop on the New Zealand Gin Journey at the Gin Gin Venue, where you’ll sip your way through three local gins—each paired with the perfect tonic and garnishes to make those botanicals sing. A Gin Gin expert will walk you through the mystical art of gin-making, revealing secrets behind the distillation process and what makes New Zealand gins truly world-class, So come for the botanicals, stay for the laughs, and leave with new connections (and maybe a bit of gin-induced wisdom).
Ready to unleash your inner Picasso? Join us for a 3-hour paint and sip session at the Chateau on the Park, where you'll get to sip wine, snack on nibbles, and (attempt to) create a masterpiece. Our team of expert artists will walk you through everything from beginner brushstrokes to advanced techniques, but don’t worry—we’ll leave plenty of room for you to go rogue. By the end of the day, even if your “abstract” art looks like a toddler’s masterpiece, you’ll still leave with something you can proudly hang on your fridge.
Get ready for the ride of your life at Christchurch’s top go-karting track! With the latest and greatest electric karts packing insane torque and power, you’ll feel your adrenaline hit the red zone as you race around the 260m track. Whether you’re a rookie or a seasoned speedster, this track will challenge even the most skilled drivers. After 14 heart-pounding laps, it’s time to kick back and enjoy some pizza and drinks in the lounge—because you earned it (or at least survived it).
Dress code alert: Closed flat shoes only—leave your flowing capes, dresses, and scarves at home
Join fellow delegates, speakers, and sponsors for an unforgettable evening designed to celebrate the connections made and set the tone for future collaborations.
Riskified (NYSE: RSKD) empowers businesses to unleash ecommerce growth by outsmarting risk. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists, and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Learn more at riskified.com.
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Adyen (AMS: ADYEN) is the payment platform of choice for many of the world’s leading companies, providing a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods. Adyen delivers frictionless payments across online, mobile, and in-store channels. We focus on finding the best solutions for merchants across our capabilities including payment gateway, global acquiring, risk management & revenue optimization. With offices across the world, Adyen serves customers including Facebook, Uber, Spotify, Bonobos, L'Oréal, Lorna Jane, the Cotton On Group, Nando’s, Freelancer, Kogan, Budgy Smuggler, Movember, Showpo, Rodd & Gunn, and Jurlique.
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etjsryjksrtyketukeylyri.lryi.lfyul
}', 10='{type=string, value=80tZtzwGEWqb6axlSV01}', 11='{type=string, value=https://joi.pictures/prod/events/YD2kLTpzrMzOsIF2k3j1/sponsor/80tZtzwGEWqb6axlSV01/logo/mma5y9mo6idyyyks75r}'}]Each panellist will outline and discuss their investment choice. The aim is not consensus. It is to create a sharp, practical conversation around what is genuinely worth backing in the New Zealand retail reality.
Most retailers collect more customer data than ever before, yet struggle to turn it into consistent commercial outcomes. This keynote explores the shift from isolated insights and campaign-level optimization to intelligent customer systems that adapt in real time. Using a credible retail example, Netcore demonstrates how leading organizations move beyond segmentation and rules-based personalization toward dynamic decisioning across the customer lifecycle. The session focuses on: how to connect behavior, intent, and context into actionable signals; why many personalization efforts stall before delivering ROI; and what "always-on" customer intelligence looks like in practice. This is not a technology walkthrough, but a strategic look at how retailers can design intelligence into the system, rather than relying on hero teams or manual intervention.
Netcore Unbxd is an AI-powered product discovery platform consistently recognized as a leader by independent analysts. Named a Leader in Gartner’s 2025 Magic QuadrantTM(superscript) for Commerce Search and Product Discovery for the second consecutive year and earning the highest score in Current Offering & In-Session Personalization in The Forrester WaveTM(superscript): Commerce Search and Product Discovery Solutions, Q3 2025, Netcore Unbxd stands at the forefront of the category.
With advanced search, merchandising, personalization, and Agentic ecommerce, Netcore Unbxd enables shoppers to find the right products faster, leading to higher conversions, order values, and customer satisfaction.
Why leading retailers trust Netcore Unbxd:
Reduce Zero-Result Queries by up to 80%
Grow Conversion Rates by up to 40%
Boost Average Order Value (AOV) by up to 51%
More than just a search engine, Netcore Unbxd is your strategic partner for intelligent commerce.
Join us at iMedia NZ/AU to see how Agentic AI is transforming product discovery, and why Netcore Unbxd is the trusted AI layer behind some of the world’s fastest-growing ecommerce brands.
}', 10='{type=string, value=BVkDFARxuaBbybS9l0ou}', 11='{type=string, value=https://joi.pictures/prod/events/s37ill1ONYBtiopKHTVD/sponsor/BVkDFARxuaBbybS9l0ou/logo/motrtvm9b6vz1z49yhu}'}]Most NZ retailers didn't plan to become technology companies — they just became ones by accident. This session delivers a no-jargon framework for intentional retail: how to cut the shelfware, decode what's actually driving profit, and make AI and data easy — and make it pay.
A leading, pragmatic team that loves customer technology, AI, and applied analytics. Leveraging our expertise to partner with clients, get things done, and help grow your business.
Unlock the full potential of your tech with comprehensive customer technology services, ensuring tech investments deliver value fast and set the stage for long-term success.
It’s never been easier or faster to apply advanced computing to solve your everyday problems. Whether you're looking to elevate customer experiences, increase efficiency, or uncover deeper insights, Team Circle works closely with you to create AI and data-driven solutions tailored to your unique needs.
howdy@teamcircle.tech
}', 10='{type=string, value=phXWZsHmVSjpjAsVIYM2}', 11='{type=string, value=https://joi.pictures/prod/events/s37ill1ONYBtiopKHTVD/sponsor/phXWZsHmVSjpjAsVIYM2/logo/moj84inxngf5lw6fq6}'}]Take a break and refuel with morning tea.
Adyen (AMS: ADYEN) is the payment platform of choice for many of the world’s leading companies, providing a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods. Adyen delivers frictionless payments across online, mobile, and in-store channels. We focus on finding the best solutions for merchants across our capabilities including payment gateway, global acquiring, risk management & revenue optimization. With offices across the world, Adyen serves customers including Facebook, Uber, Spotify, Bonobos, L'Oréal, Lorna Jane, the Cotton On Group, Nando’s, Freelancer, Kogan, Budgy Smuggler, Movember, Showpo, Rodd & Gunn, and Jurlique.
}', 10='{type=string, value=6LWSJe0vD4OouWWTZHQ0}', 11='{type=string, value=https://joi.pictures/prod/events/s37ill1ONYBtiopKHTVD/sponsor/6LWSJe0vD4OouWWTZHQ0/logo/moth1vta6g1vtn2b88a}'}]Something is shifting in the market — buyers are asking different questions, sales cycles are behaving differently, and what used to work isn't landing the same way. Most teams can feel it. Very few can clearly explain it or act on it.
Led by Anthony Mittelmark, former CTO of Fujitsu Australia and enterprise AI strategy advisor, this closed-door workshop cuts through the noise and gets into what's really changing beneath the surface — and what that means for your strategy, technology, and growth over the next three years.
Expect a practical, honest conversation that may challenge some of your assumptions. That's the point.
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}', 10='{type=string, value=80tZtzwGEWqb6axlSV01}', 11='{type=string, value=https://joi.pictures/prod/events/YD2kLTpzrMzOsIF2k3j1/sponsor/80tZtzwGEWqb6axlSV01/logo/mma5y9mo6idyyyks75r}'}]A facilitated working session where retailers pressure-test real decisions with peers. Topics are curated to surface genuine tension between defensible opposing positions. The goal is clarity, not consensus. Retailers leave with better judgment, not answers.
A facilitated working session where retailers pressure-test real decisions with peers. Topics are curated to surface genuine tension between defensible opposing positions. The goal is clarity, not consensus. Retailers leave with better judgment, not answers.
Every retail organisation has made a choice about who owns its data — whether by design or by default. For many, that choice was made incrementally, with individual systems, teams, and markets each accumulating control over the data that mattered most to them.
Now, as AI investment accelerates and commercial pressure intensifies, those historical choices are being put under strain. The question is no longer abstract: how data is owned, governed, and accessed is directly shaping a retailer's ability to compete.
Earn brand authority in AI search vs. accept that AI environments cannot be optimised without paid investment.
Frequent drops or dedicated hero events worth waiting for: Which product launch strategy actually wins customers and revenue, while preserving operational sanity?
Retail has never had more channels to inspire customers. Social commerce, influencer content, shoppable video, editorial placements, AI-curated recommendations, and brand storytelling are generating unprecedented levels of awareness, intent, and aspiration.
Yet for many New Zealand retailers, conversion rates have not moved in proportion to discovery investment. Customers are inspired. They browse, save, screenshot, and shortlist. Then they do not buy — at least, not always from you.
This Retail Pressure Test examines two opposing positions:
Position A: The Inspiration Economy Is the Business Model
Position B: Inspiration Without Conversion Is a Vanity Metric
Generative AI is transforming how retail content gets created.
What once required studios and approvals can now be produced instantly and at scale, enabling retailers to generate imagery, video, and personalised creative across every channel.
The upside is clear: more content, faster, drives visibility, relevance, and conversion.
But the trade-off is harder to ignore.
Without proper oversight, AI-generated content can misrepresent products, erode brand standards, and create liability through returns, complaints, and margin pressure.
Retailers now face a real decision: scale AI to maximise speed and reach, or constrain it to protect accuracy, trust, and long-term value.
This session pressure-tests where velocity drives impact, where it introduces risk, and what level of control is required to get the balance right.
Personalisation promises relevance at scale. AI enables retailers to tailor experiences to individual customers across every touchpoint. But not all personalisation creates value. Some drives confusion, creates operational complexity, and delivers marginal ROI. Others argue the answer is focus: identify the few high-impact journeys where personalisation genuinely moves behaviour and ignore the rest.
The tension is breadth vs depth. Personalising everything spreads resources thin and risks over-engineering experiences customers don't value. Focusing on high-impact moments concentrates effort but risks leaving opportunities untapped.
When platforms compete for the same revenue and attribution contradicts itself, AI agents end up confidently wrong - building strategy on broken inputs. The fix isn't smarter agents; it's trustworthy data underneath them.
Ryan Delaney from Overdose Digital shows what becomes possible when the foundation is in place: Insight, creative, and execution running as one continuous loop - grounded in data the business can actually trust.
Ryan will walk through how this plays out in practice using Krative, Overdose's generative analytics platform sitting on a Looker-centralised source of truth, and show what some retailers are getting out of it.
Strategy, ideation, empathy and agility are prerequisites for success in a crowded digital arena. Overdose fills the void between your business needs and functional delivery. Our approach and mindset ensure we love your business, as if our own
}', 10='{type=string, value=N53EsfNyUs55jQbm4LCr}', 11='{type=string, value=https://joi.pictures/prod/events/s37ill1ONYBtiopKHTVD/sponsor/N53EsfNyUs55jQbm4LCr/logo/mp0n72xmtj3h0e8zab}'}]Designer Wardrobe began as a simple Facebook group in 2014. A decade later, it has grown into one of New Zealand's most recognised fashion marketplaces - with roughly one in ten New Zealand women on the platform.
In this fireside conversation, founder Aidan Bartlett shares the journey behind building Designer Wardrobe, including the moments that forced the business to rethink its model. From launching and later shutting down a rental venture during COVID to doubling down on the marketplace engine that worked, the story reflects the realities of building and evolving a platform over time.
Today, AI is embedded across the platform - from listing and content moderation to search, pricing guidance and product discovery. Aidan explores how these tools are reshaping the marketplace experience and what the next phase of platform retail could look like.
Part founder story and part technology roadmap, this conversation offers a candid look at the decisions that shaped Designer Wardrobe and where the platform goes next.
The final lunch is designed to satiate any final questions and close the loop on the summit.
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