Online Retail Summit 21 - 23 August 2023
Nusa Dua Bali | Indonesia


What you need to know to get the most out of the event

  • What does my registration include?

    • 2 nights’ accommodation including breakfast
    • All meals during the event days
    • 1 fun networking activity of your choice
    • Access to all conference sessions and speakers
    • Networking with other senior retail professionals and leading vendors in the country

  • What is my involvement at the event?

    Your attendance for all sessions is expected. As a delegate attending the event is your only investment as well as travelling to the resort. We require your full participation in the event during the 3 days of the summit.
  • What is Business Connect and how does it work?

    Business Connect is a key icebreaker of the summit - it enables quick-fire introductions and targeted networking!
    All delegates and networkers must select 10 meetings for a duration of 10 minutes each. All delegates have the ability to accept or decline individual meeting requests in the 3 weeks leading up to the event. You will receive a link inviting you to log in, update your profile and finalise your meetings.
    We require all attendees to have their 10 meetings confirmed prior to registering onsite.
    To find out more about Business Connect please visit our website.

  • What networking activities can I choose?

    On Day 2 of the Summit we are running some fun networking activities from which you can chose one. This will be a great opportunity for you to connect with your industry peers and build your network and have fun along the way too. To find out more, visit the full event agenda on our website.

  • How and when can I register for the networking activity?

    The networking activities will take place on Day 2 of the summit from 13:30 - 17:00.
    Four weeks prior to the event, you will receive an email inviting you to log in and confirm the activity of your choice. Please make sure you choose early to avoid disappointment. Please visit our website to see what exciting activities are available to you.

  • The networking activity of my choice shows as full, what can I do?

    Unfortunately, this means the activity has reached its maximum capacity and you will need to select another option. Please email our iMedia team at should you have any further questions

  • What is the Client Lead Roundtable session and how I can register?

    At registration you will have the opportunity to select which round table discussion you would like to join at the Roundtable session, which takes place on Day 3. This is a crowd favourite: selected delegates will moderate open discussions on their table's assigned topic. This session is a great opportunity to compare notes on mutual pain points or share success stories.

  • Where can I find the list of delegates?

    You can view the list of delegates and networkers (solution providers) by visiting the website. You can also find a searchable directory in the Networking section of the Event App once live.

  • How can I download the event app?

    We will send you details on how to download the app together with your login details 2 weeks prior to the event. You will be able to familiarise yourself with the agenda, see who is attending and start building your network. You can also finalise your business connect meetings via the app too!

  • My app does not work, what can I do?

    Please check if you are in the correct event app. If you have attended an iMedia event before, please ensure to logout from the previous event app, locate and select the current event from the home screen, and login in to the new event app using your login details as emailed to you. Please ensure to login with your registered email and reference number provided in the iMedia email. If you are still having issues please contact the iMedia team at

  • When should I arrive at the hotel?

    Don’t rush your morning by having to get on flights! Why not come up a night early and wake up fresh on Day 1? Put your feet in the pool, enjoy a buffet breakfast and arrive fresh and ready to go for Day 1 of iMedia. Book your additional night of accommodation by contacting the hotel directly. Please visit the Venue and Travel section of the website for further details

  • Are flights included?

    Flights are NOT included and all attendees are required to make their own flight bookings to and from the airport. We strongly recommend to arrive the night before. If arriving on Day 1 of the event, please select a flight that arrives at the airport no later than 10.30 am.

  • Is my transfer to the event included?

    Transfers are not provided. Please make your own way to the venue. For more information on how to get to the hotel please visit the Venue and Travel section of our website.

  • Can I stay an extra night?

    The hotel is offering you a special rate valid for 3 days pre and post the conference (subject to availability). To find out more on how to make your booking please visit the Venue and Travel section of our website.

  • What elements of the Summit do I need to pre register for?

    Business Connect (Day 1) - confirm all your meetings. Do this prior to the event - live 3 weeks pre event
    Networking Activity (Day 2) - select your choice of activity. Do this prior to the event -  live 4 weeks pre event
    Roundtables (Day 3) - select the roundtable you would like to participate in. Do this at Registration when you arrive
    It is not necessary to pre book any other element of the Summit. Just show up at the appointed hour!

  • What's my pre event checklist?

    Book your flights to arrive in good time for the start of the Summit
    Complete your profile on the registration page, or in the App
    Select your Networking Activity
    Confirm all your Business Connect meetings
    Pack suitable clothes for your activity if necessary

  • Can I collect Hilton Honors points?

    During your stay you will receive all your Hilton Honors benefits depending on your level of membership. However you will not be collecting any points for the nights of the conference. Of course if you have booked pre and post accommodation the standard Hilton Honors Points will apply.

  • Can I collect Marriott Bonvoy points?

    During your stay you will receive all your Bonvoy benefits depending on your level of membership. However you will not be collecting any points for the nights of the conference. Of course if you have booked pre and post accommodation the standard Bonvoy Points will apply.

  • Who do I contact if I have any special dietaries?

    In your registration profile you will have the opportunity to indicate your special dietary requirement. If you are unable to access your profile please email

  • Is the conference venue wheelchair accessible?

    Yes. Please email the iMedia team to inform us

  • Can I bring my partner/family with me?

    Your partner/family member are more than welcome to share your room during the 2 nights of the Summit at no additional cost (except the additional services i.e. breakfast, in-room dining which will be charged to your room). Please note your partner/family member will not be able to attend any of the Summit's activities. Please email your request to with their first and last name so we can make sure to add their details to our conference rooming list.

  • I can no longer attend, what should I do?

    Please email our iMedia team immediately to notify us. We may accept a replacement at a similar level of seniority - please note cancellation received within 4 weeks of the event start date will incur a fee of $1000 for delegates. 

  • What happens when I arrive onsite at registration?

    You will be required to register with one of our iMedia team members and collect your name badge. Prior to registering onsite, please have your 10 meetings booked and confirmed for Business Connect. You will also be invited to select a topic for the client-lead roundtable session.

  • Do I need to wear my name badge?

    Name badges should be worn at all times during the conference over the 3 days. Please log in to your profile (provided in your registration email) and check your profile details carefully. First name, last name, position and company are printed on the name badge and appear in the app. It is important those details are correct and your profile is completed.

  • What is the dress code?

    The dress code is business casual smart attire. No formal dinner dress code. Please ensure to pack suitable clothing for the networking activity.

  • Hotel check in and check out - what do I need to know?

    You will be able to check in to your room on Day 1 of the summit. If your room is not ready before the normal 3pm check in time, don’t worry! We will look after you in our special dedicated Welcome Lounge with barista coffee and special treats. Please ensure to arrive early to allow enough time for your hotel check in, and be on time for the start of the delegates lunch and networkers briefing. 
    Check out time is 11.00am on Day 3.

  • What is the Ultimate Networker?

    Be crowned the Ultimate Networker and win a fabulous prize from our sponsor. How does it work? You can collect Ultimate Networker points by simply by connecting with other delegates, rating speaker presentations and posting in our live feed - all in the app. Every day our MC will bring up the leaderboard to see who is in the running to be the winner. On closing of day 3, we will crown and give out the prize to the highest scorer.
  • What happens during Business Connect?

    This is where you’re laying the foundations for your experience at iMedia. This will be a blast! You will have 10 meetings lined up before the session starts. You will meet clever, interesting, and friendly people who are experts in what they do. Delegates stay in their seats in front of their company logo (iMedia staff will confirm your table number at the event) – whilst networkers rotate every 10 mins – and we will supply drinks too!
  • Can I store my luggage at the hotel?

    If your room is not ready when you check in, the hotel concierge will securely store your luggage until your room becomes available. Check out time is 11am and the hotel concierge will keep hold of your luggage until the end of the summit
  • Can I export the list of contacts from the app

    Yes you will be able to export a CSV. file straight from the app after the event

Further assistance required?

Please email our iMedia team