Online Retail Summit: Pure Play 3 - 5 July 2023
Gold Coast | Australia

2023 Online Retail Summit: Pure Play 



NB: This agenda will be updated regularly. Please keep checking back for the latest amendments.


Day 1

3 July 2023

9:00AM - 12:00PM
Delegate Registration

Delegates arrive at the hotel to register and check in ahead of the afternoon formalities.

12:15PM - 2:00PM
Retailers only lunch | Building a Seamless Customer Experience for Pure Play Retailers

Join us at the Retailer only lunch for a discussion on the importance of creating a seamless customer experience for pure play retailers. We will explore the latest trends and share best practices for optimizing customer journeys, increasing conversions, and driving customer loyalty. Learn how to leverage digital touchpoints to provide a personalized shopping experience that meets the expectations of today's tech-savvy consumers. Don't miss this opportunity to gain valuable insights and take your retail business to the next level.

12:30PM - 2:00PM
2:00PM - 2:10PM
2:10PM - 2:20PM
2:20PM - 2:30PM
2:30PM - 4:30PM
Business Connect

Hailed as one of the most rewarding parts of the summit, business connect involves 10 x 10 minute meetings designed to start relationships and share topline objectives. Delegates are required to request and confirm these meetings prior to the summit.

4:30PM - 6:30PM
Free Time

Delegates can use this time to refresh, check-in with work and explore the surroundings. 

6:30PM - 7:00PM
7:00PM - 10:00PM
Welcome Dinner & Opening Independent Keynote

Welcome Dinner

The official Welcome Dinner & networking reception held on the first night is the perfect avenue to build relationships with key conference delegates, speakers, and sponsors in a more relaxed atmosphere. 

Opening Independent Keynote | Amna Karra-Hassan

Imagine starting an AFL team with no funding, no coach and no experience. It takes a strong woman who’s not afraid to break all the rules to tackle a task this insurmountable. It takes Amna Karra-Hassan.

The Founder and President of the Auburn Giants Australian Football Club, Amna has pioneered programs for women of minority communities in Western Sydney. As a woman and a Muslim, her road to greatness wasn’t an easy one. But Amna derives her strength from adversity and uses her influence to change the conversation on intersectionality, inclusion and gender parity.

An active leader in the community, she’s also worked for the Australian Federal Police and previously served on numerous government boards. Amna’s presentation style is candid and cheeky - a true inspiration with a wicked sense of humour. She pulls no punches and says it like it is and will engage you at every level, opening your eyes to what can be done when everyone says that it can.

Founder & President
Auburn Giants

Day 2

4 July 2023

6:30AM - 8:25AM

Day 2 begins with breakfast and barista coffee.


8:25AM - 8:30AM
8:30AM - 9:05AM
9:05AM - 9:30AM
9:30AM - 9:40AM
9:40AM - 9:50AM
9:50AM - 10:20AM
Coffee Break

Tea and coffee is served.

10:20AM - 10:40AM
10:45AM - 11:05AM
Breakout Session | Unleashing the Power of AI: Transforming Online Retail Operations

Discover how artificial intelligence (AI) is revolutionizing online retail operations in this immersive session. Learn how AI-powered solutions can streamline inventory management, optimize pricing strategies, enhance supply chain efficiency, and personalize customer experiences. Gain insights from industry leaders on leveraging AI to drive operational excellence and achieve unparalleled growth in the competitive online retail landscape.

Breakout Session | The Power of Influencer Marketing for Pure Play Retailers

Unlock the true potential of influencer marketing for your pure play retail business. In this session, our expert panel will take you on a journey of discovery, exploring the myriad benefits of this powerful marketing strategy. You'll learn how to identify and collaborate with the most suitable influencers for your brand, craft campaigns that captivate your target audience, and track and optimize your results for maximum ROI. Get ready to be inspired by the latest trends and best practices in influencer marketing and take your eCommerce business to new heights. Don't miss this opportunity to gain a competitive edge and connect with customers in a more authentic and impactful way.

11:10AM - 11:30AM
Breakout Session | Mastering Mobile Commerce: Driving Sales in the Palm of Your Hand

Mobile commerce is reshaping the online retail landscape. In this session, uncover the latest trends and best practices for optimizing mobile experiences to drive sales and engagement. Learn from successful case studies that showcase effective mobile commerce strategies, including mobile app development, mobile advertising, and seamless mobile checkout processes. Walk away with actionable insights to elevate your mobile commerce game and capture the attention of on-the-go consumers.

11:35AM - 11:55AM
Breakout Session | Winning with Personalization: Creating Tailored Experiences that Drive Customer Loyalty
Personalization has become the gold standard in online retail. In this session, learn how to harness the power of customer data and cutting-edge personalization technologies to create tailored experiences that drive customer loyalty. Explore real-life case studies and practical tactics to deliver personalized recommendations, dynamic content, and one-to-one interactions that resonate with your customers and cultivate long-term loyalty.
12:00PM - 12:25PM
12:25PM - 12:35PM
Quickfire | Mastering Social Commerce: Amplifying Sales through Social Media Channels

Social commerce has revolutionized the way consumers discover, engage, and purchase products. In this session, unravel the secrets behind successful social commerce strategies. Learn how to leverage popular social media platforms, influencer partnerships, and user-generated content to amplify your brand's reach, drive conversions, and foster an authentic connection with your target audience. Uncover the latest tools and techniques to boost your social commerce game and propel your online retail business forward.

12:35PM - 1:00PM
Keynote | The Art of Responding: Nurturing Customer Relationships through Review Management

In this session, delve into the art of responding to customer reviews and learn how it can shape customer relationships. Explore proven techniques to handle negative reviews with empathy, resolve customer issues, and turn dissatisfied customers into brand advocates. Discover the dos and don'ts of review management, including when and how to respond, and how to use feedback to continuously improve your products, services, and customer experiences. Leave with practical strategies to build a strong rapport with customers through effective review management. 

1:00PM - 5:00PM
Sailing in Paradise

Aboard your own private catamaran's, the beautiful Gold Coast Broadwater is your playground. During the afternoon, you will enjoy spectacular views surrounded by crystal clear turquoise waters.

Sail the Gold Coast's magnificent waterways from Southport to Sovereign Islands, cruise past sensational superyachts, visit isolated islands and pristine beaches, experience the thrill of sailing in complete comfort, and enjoy a 'raft up' party.

5:00PM - 6:30PM
Free Time

Delegates can use this time to refresh, check-in with work and explore the surroundings. 

6:30PM - 9:30PM
Poolside Reception

Day 3

5 July 2023

6:30AM - 8:50AM
8:50AM - 9:00AM
9:00AM - 9:35AM
Independent Keynote | Navigating the Marketplace Landscape: Opportunities and Challenges for Pure Play Retailers

This panel discussion will explore the opportunities and challenges presented by marketplaces for fast-growing digitally led retail businesses in Australia. Panelists will discuss the benefits of selling through marketplaces such as increased visibility, access to a wider customer base, and improved conversion rates. They will also examine the challenges of maintaining control over brand identity and customer relationships, and the potential risks of over-reliance on a single marketplace. Key takeaways will include strategies for building a successful marketplace presence while maintaining a strong brand identity, and tactics for managing risk and maximizing opportunities on these platforms.

KG Electronic
Director of Marketplace
The Block Shop
9:35AM - 10:00AM
10:00AM - 10:10AM
Quickfire | The Role of Customer Reviews and Ratings in eCommerce

In this session, industry leaders will discuss the importance of customer reviews and ratings in eCommerce and how retailers can leverage them to drive sales and improve customer satisfaction. Key takeaways include insights into how to collect and manage reviews, how to respond to negative feedback, and how to use reviews to improve product offerings.

10:10AM - 10:45AM
Client led round tables

A crowd favourite: client-led round tables has leading Australian retailers moderate open discussions around their table's assigned topic. This session is a great opportunity to compare notes on mutual pain points or share success stories.

10:45AM - 11:15AM
Coffee Break

Tea and coffee is served.

11:15AM - 11:40AM
Keynote | The Data-Driven eCommerce Revolution: Unlocking Growth with Customer Insights and AI

Get ready to revolutionize your eCommerce game with this keynote session on building a data-driven eCommerce strategy. In today's fast-paced digital landscape, data is king, and businesses that harness its power can gain a decisive advantage over their competition. Join us as we explore the key principles and best practices of data-driven decision-making, including how to collect and analyze customer data, optimize site performance, and measure the success of your marketing campaigns. You'll learn how to build a culture of data-driven decision-making that permeates every aspect of your eCommerce operation, from product development to customer engagement. We'll also delve into the cutting-edge technologies that are driving this revolution, including machine learning and AI, and how to use them to supercharge your eCommerce growth. Don't miss this opportunity to gain a competitive edge and unlock the true potential of your eCommerce business.

11:40AM - 12:15PM
Closing Independent Keynote | Wipeout: Surviving the Impact Zone

Mark Matthews, the world-famous big wave surfer - knows all too well the crippling effects of stress and anxiety. While in Tasmania, fifteen feet in front of a cliff in cold, shark infested waters, Mark hit the reef and instantly blacked out. Terror engulfed every inch of his being. Neck braced and hospital ridden, he didn’t know if he would ever surf again. At that moment mark made a decision never to allow stress and anxiety to put him in this position again. 

 iMedia Pure Play ends with this breathtaking presentation from Mark that teaches us all how to tap into “the zone” and maintain ultimate productivity.

World class big wave surfer
12:15PM - 12:30PM
Closing Remarks/Ultimate Networker Prize
12:30PM - 1:30PM

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