Delegates arrive at the hotel to register and check in ahead of the afternoon formalities.
Join us at the Retailer only lunch for a discussion on the importance of creating a seamless customer experience for pure play retailers. We will explore the latest trends and share best practices for optimizing customer journeys, increasing conversions, and driving customer loyalty. Learn how to leverage digital touchpoints to provide a personalized shopping experience that meets the expectations of today's tech-savvy consumers. Don't miss this opportunity to gain valuable insights and take your retail business to the next level.
Hailed as one of the most rewarding parts of the summit, business connect involves 10 x 10 minute meetings designed to start relationships and share topline objectives. Delegates are required to request and confirm these meetings prior to the summit.
Delegates can use this time to refresh, check-in with work and explore the surroundings.
The official Welcome Dinner & networking reception held on the first night is the perfect avenue to build relationships with key conference delegates, speakers, and sponsors in a more relaxed atmosphere.
Opening Independent Keynote | Amna Karra-Hassan
Imagine starting an AFL team with no funding, no coach and no experience. It takes a strong woman who’s not afraid to break all the rules to tackle a task this insurmountable. It takes Amna Karra-Hassan.
The Founder and President of the Auburn Giants Australian Football Club, Amna has pioneered programs for women of minority communities in Western Sydney. As a woman and a Muslim, her road to greatness wasn’t an easy one. But Amna derives her strength from adversity and uses her influence to change the conversation on intersectionality, inclusion and gender parity.
An active leader in the community, she’s also worked for the Australian Federal Police and previously served on numerous government boards. Amna’s presentation style is candid and cheeky - a true inspiration with a wicked sense of humour. She pulls no punches and says it like it is and will engage you at every level, opening your eyes to what can be done when everyone says that it can.
Day 2 begins with breakfast and barista coffee.
Day two opens with Jess Hatzis, the successful entrepreneur and branding expert. Jess co-founded the branding agency Willow & Blake and the skincare company frank body. Leading Willow & Blake as CEO, she has advised some of the world's most beloved D2C brands and start-ups. Frank Body was born from an experiment to achieve full end-to-end control of a brand, an experience that pays serious attention to language and tone.
In this keynote, Jess will share her top tips for building powerful DTC brands.
Commerce is no longer just online or offline — it’s everywhere. And this year, commerce will cut a new shape with consumers more conscious, connected and considered than ever. Just as Omnichannel set the benchmark for Australian retail, Value will be this year’s judge and jury on brands that win. Hear from Robin Marchant, Director of Marketing APAC -Shopify, on how the intersection of company values, customer lifetime value and value for money is giving Australian brands a competitive edge amidst growing demand to achieve more with less.
In this session, with ChannelEngine we will explore the evolution of eCommerce marketplaces, including the rise of Amazon and other major players, and the emergence of new niche marketplaces. Key takeaways include strategies for leveraging marketplaces to drive sales and reach new customers, as well as the challenges associated with competing against dominant players.
Tea and coffee is served.
In this highly informative session, Conversion Kings' founder and lead strategist, Matthew Pezzimenti, will share his expertise on improving website conversion rates by addressing often-overlooked areas such as data visualization and payment options. Drawing from his extensive experience working with over 300 online retailers, Matt will provide actionable advice on optimizing your online business to deliver exceptional experiences to customers while maximizing profits. You'll also learn how to create a conversion visualization dashboard integrated with Google Analytics to identify where users are dropping out of your conversion funnels, helping you to improve your website's performance and drive more conversions.
Discover how artificial intelligence (AI) is revolutionizing online retail operations in this immersive session. Learn how AI-powered solutions can streamline inventory management, optimize pricing strategies, enhance supply chain efficiency, and personalize customer experiences. Gain insights from industry leaders on leveraging AI to drive operational excellence and achieve unparalleled growth in the competitive online retail landscape.
Unlock the true potential of influencer marketing for your pure play retail business. In this session, our expert panel will take you on a journey of discovery, exploring the myriad benefits of this powerful marketing strategy. You'll learn how to identify and collaborate with the most suitable influencers for your brand, craft campaigns that captivate your target audience, and track and optimize your results for maximum ROI. Get ready to be inspired by the latest trends and best practices in influencer marketing and take your eCommerce business to new heights. Don't miss this opportunity to gain a competitive edge and connect with customers in a more authentic and impactful way.
For too long, the likes of Facebook and Google have been gobbling up more budget from teams, while the quality of the campaign data degrades. Measuring ROI has become elusive and 34% of CMOs say they do not trust their marketing data at all.
Yet, there has never been more pressure on digital marketers to prove the value of every dollar spent on paid media. Something’s gotta give!
There’s a spooky problem that underpins today’s data loss. If the sound of 35% of campaign conversions and other analytics never being captured doesn’t frighten you - perhaps hearing that 12% of your media spend can never convert now will.
Join Tim Pointer for a deep dive into today’s data disruption - and the common misconceptions derailing teams. He’ll bust some myths, showcase insights from the world’s largest global dataset on this problem - and talk about how you can set your team up for success.
Mobile commerce is reshaping the online retail landscape. In this session, uncover the latest trends and best practices for optimizing mobile experiences to drive sales and engagement. Learn from successful case studies that showcase effective mobile commerce strategies, including mobile app development, mobile advertising, and seamless mobile checkout processes. Walk away with actionable insights to elevate your mobile commerce game and capture the attention of on-the-go consumers.
Join us in this session as we delve into the crucial role of shipping in the competitive world of eCommerce. Rob Hango-Zada, Co-Founder and Co-CEO at Shippit, will reveal the single most sustainable competitive advantage that every retailer can leverage to stay ahead of the curve. With eCommerce becoming increasingly competitive, even minor improvements in shipping can make all the difference in transforming it from a cost center into a profit center. You'll gain valuable insights into how to nail your shipping strategy every time, and learn from real-world examples of successful shipping practices. Don't miss this opportunity to gain a competitive edge and take your eCommerce business to the next level.
Social commerce has revolutionized the way consumers discover, engage, and purchase products. In this session, unravel the secrets behind successful social commerce strategies. Learn how to leverage popular social media platforms, influencer partnerships, and user-generated content to amplify your brand's reach, drive conversions, and foster an authentic connection with your target audience. Uncover the latest tools and techniques to boost your social commerce game and propel your online retail business forward.
In this session, delve into the art of responding to customer reviews and learn how it can shape customer relationships. Explore proven techniques to handle negative reviews with empathy, resolve customer issues, and turn dissatisfied customers into brand advocates. Discover the dos and don'ts of review management, including when and how to respond, and how to use feedback to continuously improve your products, services, and customer experiences. Leave with practical strategies to build a strong rapport with customers through effective review management.
Join your hosts for a nine hole Ambrose competition at RACV Royal Pines Resort.
In recent years the championship course underwent a complete re-design by renowned golf course architect, Graham Marsh.
Divided into teams of 4, Golf enthusiasts will enjoy a nine-hole Ambrose Competition, the most social of all golf games, followed by drinks and awards given to the 1st place, Winner of the Longest Drive, and Winner of the Nearest to the Drive.
The Royal Pines maintains a strict standard of dress. For men, a collared shirt must be worn with tailored pants or shorts and golf shoes or sports shoes. For women, current golfing fashion is acceptable. Strictly no metal spikes or denim are to be worn on the course.
Get ready for some serious Go Kart Racing fun. Time to bring out your competitive side with the only 3 Level Indoor Go Karting Centre on the Gold Coast!
The fun doesn’t stop there with the tracks outdoor section great for getting the knees in the breeze (Weather permitting of course).
The track itself is 475m long and can be run rain hail or shine which makes it perfect for a Gold Coast wet weather activity! The Go Karts can reach up to speeds of 70 km/h.
Reserve your spot quickly and have the chance to take the ‘Winners Podium’.
Dress Regulations: Closed in flat shoes. No flowing clothes such as loose jackets, dresses, and scarfs.
Mixology Masterclass will take you on a cocktail journey like no other where you will learn how to make top-quality cocktails from your very own cocktail Guru! You will conquer some popular cocktails and the basic principles of mixology.
Working in a team you will then embark on your own journey of discovery when you will all have to work together to create your own signature cocktail using the techniques and secrets previously learned. Your creativity is key and no doubt after a few samples of the very best, you will have plenty of ideas to share and you may even surprise yourself.
Aboard your own private catamaran's, the beautiful Gold Coast Broadwater is your playground. During the afternoon, you will enjoy spectacular views surrounded by crystal clear turquoise waters.
Sail the Gold Coast's magnificent waterways from Southport to Sovereign Islands, cruise past sensational superyachts, visit isolated islands and pristine beaches, experience the thrill of sailing in complete comfort, and enjoy a 'raft up' party.
Delegates can use this time to refresh, check-in with work and explore the surroundings.
This panel discussion will explore the opportunities and challenges presented by marketplaces for fast-growing digitally led retail businesses in Australia. Panelists will discuss the benefits of selling through marketplaces such as increased visibility, access to a wider customer base, and improved conversion rates. They will also examine the challenges of maintaining control over brand identity and customer relationships, and the potential risks of over-reliance on a single marketplace. Key takeaways will include strategies for building a successful marketplace presence while maintaining a strong brand identity, and tactics for managing risk and maximizing opportunities on these platforms.
Brands have little choice but to creatively reimagine fulfilment as consumer demands evolve. Today's consumers desire fast, free, sustainable, and branded shipping. In this session, a panel of fulfilment experts discuss how to use fulfilment to deliver a competitive advantage today, and, into the future.
In this session, industry leaders will discuss the importance of customer reviews and ratings in eCommerce and how retailers can leverage them to drive sales and improve customer satisfaction. Key takeaways include insights into how to collect and manage reviews, how to respond to negative feedback, and how to use reviews to improve product offerings.
A crowd favourite: client-led round tables has leading Australian retailers moderate open discussions around their table's assigned topic. This session is a great opportunity to compare notes on mutual pain points or share success stories.
Tea and coffee is served.
Get ready to revolutionize your eCommerce game with this keynote session on building a data-driven eCommerce strategy. In today's fast-paced digital landscape, data is king, and businesses that harness its power can gain a decisive advantage over their competition. Join us as we explore the key principles and best practices of data-driven decision-making, including how to collect and analyze customer data, optimize site performance, and measure the success of your marketing campaigns. You'll learn how to build a culture of data-driven decision-making that permeates every aspect of your eCommerce operation, from product development to customer engagement. We'll also delve into the cutting-edge technologies that are driving this revolution, including machine learning and AI, and how to use them to supercharge your eCommerce growth. Don't miss this opportunity to gain a competitive edge and unlock the true potential of your eCommerce business.
Mark Matthews, the world-famous big wave surfer - knows all too well the crippling effects of stress and anxiety. While in Tasmania, fifteen feet in front of a cliff in cold, shark infested waters, Mark hit the reef and instantly blacked out. Terror engulfed every inch of his being. Neck braced and hospital ridden, he didn’t know if he would ever surf again. At that moment mark made a decision never to allow stress and anxiety to put him in this position again.
iMedia Pure Play ends with this breathtaking presentation from Mark that teaches us all how to tap into “the zone” and maintain ultimate productivity.