Meet the industry leaders shaping our Retail Summit 2026 with their diverse expertise across e-commerce, technology, marketing, and consumer behaviour. Their guidance ensures our summit remains at the forefront of industry trends, sparking insightful discussions and revealing strategies for navigating the dynamic world of retail.
Sarah Lukins is General Manager, eCommerce & AI Enablement at Fisher & Paykel Appliances, leading digital transformation across international markets. With over 20 years’ experience, she specialises in driving omnichannel growth through data, technology and customer experience, and in building high-performing teams and in-house capability.
With a commercially grounded approach to innovation, Sarah focuses on how AI can move beyond hype to deliver real impact—embedding into everyday ways of working to unlock productivity, speed and better decision-making.