Agenda | 26 - 28 July 2021

Day 2

27 July 2021

7:00AM - 8:25AM
8:25AM - 8:30AM
8:30AM - 9:05AM
9:05AM - 9:40AM
9:40AM - 10:05AM
10:05AM - 10:45AM
10:45AM - 11:10AM
11:15AM - 11:40AM
11:45AM - 12:20PM
12:20PM - 1:30PM
Lunch

Lunch is served.

1:30PM - 5:00PM
5:00PM - 6:30PM
Free Time

Delegates can use this time to refresh, check-in with work and explore the surroundings.

6:30PM - 10:00PM

Day 1

26 July 2021

9:30AM - 1:30PM
Welcome Lounge Open
Delegate Registration

Delegates arrive at the hotel to register and check in ahead of the afternoon formalities.

12:00PM - 2:00PM
12:30PM - 2:00PM
2:00PM - 2:45PM
Free time

Delegates can use this time to refresh, check-in with work and explore the surroundings.

2:45PM - 3:00PM
3:00PM - 5:15PM
5:15PM - 6:00PM
Free time

Delegates can use this time to refresh, check-in with work and explore the surroundings.

6:00PM - 6:30PM
6:45PM - 7:20PM
7:30PM - 9:00PM

Day 3

28 July 2021

7:00AM - 8:45AM
8:45AM - 8:55AM
8:55AM - 9:30AM
Closing the experience gap

Disappointments. We've all had them.  Those moments when something fails to live up to our expectation. Ever had that happen with a brand?  Welcome to the brand experience gap.

The brand experience gap is the difference between a brand promise and a consumer experience. 

In this session our panel discusses how they are closing the gap within their own organisations.

National Marketing Manager
Jaguar
Director Marketing Excellence and Delivery
Frucor Suntory
Chief Marketing Officer
Fisher Funds
9:30AM - 10:05AM
10:05AM - 10:40AM
Client led round tables

A crowd favourite, client-led round tables see leading Australian retailers moderate discussions of discovery and collaboration around their table's assigned topic. This session is a great opportunity to compare notes on mutual pain points and share success stories.

10:40AM - 11:10AM
11:10AM - 11:35AM
11:40AM - 12:15PM
12:15PM - 12:30PM
12:30PM - 1:30PM