Day 2
27 July 2021
7:00AM - 8:25AM
8:25AM - 8:30AM
1627374300000 != 1627369200000
8:30AM - 9:05AM
1627374600000 != 1627374300000
9:05AM - 9:40AM
1627376700000 != 1627374600000
9:40AM - 10:05AM
1627378800000 != 1627376700000
10:05AM - 10:45AM
1627380300000 != 1627378800000
10:45AM - 11:10AM
1627382700000 != 1627380300000
1627382700000 != 1627382700000
11:15AM - 11:40AM
1627384500000 != 1627382700000
1627384500000 != 1627384500000
11:45AM - 12:20PM
1627386300000 != 1627384500000
12:20PM - 1:30PM
1627388400000 != 1627386300000
1:30PM - 5:00PM
1627392600000 != 1627388400000
1627392600000 != 1627392600000
5:00PM - 6:30PM
1627405200000 != 1627392600000
Free Time
Delegates can use this time to refresh, check-in with work and explore the surroundings.
6:30PM - 10:00PM
1627410600000 != 1627405200000
Day 1
26 July 2021
9:30AM - 1:30PM
1627291800000 != 1627410600000
1627291800000 != 1627291800000
Delegate Registration
Delegates arrive at the hotel to register and check in ahead of the afternoon formalities.
12:00PM - 2:00PM
1627300800000 != 1627291800000
12:30PM - 2:00PM
1627302600000 != 1627300800000
2:00PM - 2:45PM
1627308000000 != 1627302600000
Free time
Delegates can use this time to refresh, check-in with work and explore the surroundings.
2:45PM - 3:00PM
1627310700000 != 1627308000000
3:00PM - 5:15PM
1627311600000 != 1627310700000
5:15PM - 6:00PM
1627319700000 != 1627311600000
Free time
Delegates can use this time to refresh, check-in with work and explore the surroundings.
6:00PM - 6:30PM
1627322400000 != 1627319700000
6:45PM - 7:20PM
1627325100000 != 1627322400000
7:30PM - 9:00PM
1627327800000 != 1627325100000
Day 3
28 July 2021
7:00AM - 8:45AM
1627455600000 != 1627327800000
8:45AM - 8:55AM
1627461900000 != 1627455600000
8:55AM - 9:30AM
1627462500000 != 1627461900000
Closing the experience gap
Disappointments. We've all had them. Those moments when something fails to live up to our expectation. Ever had that happen with a brand? Welcome to the brand experience gap.
The brand experience gap is the difference between a brand promise and a consumer experience.
In this session our panel discusses how they are closing the gap within their own organisations.
Head of Marketing & Communications
Craigs Investment Partners
Chief Marketing Officer
Fisher Funds
9:30AM - 10:05AM
1627464600000 != 1627462500000
10:05AM - 10:40AM
1627466700000 != 1627464600000
Client led round tables
A crowd favourite, client-led round tables see leading Australian retailers moderate discussions of discovery and collaboration around their table's assigned topic. This session is a great opportunity to compare notes on mutual pain points and share success stories.
10:40AM - 11:10AM
1627468800000 != 1627466700000
11:10AM - 11:35AM
1627470600000 != 1627468800000
11:40AM - 12:15PM
1627472400000 != 1627470600000
12:15PM - 12:30PM
1627474500000 != 1627472400000
12:30PM - 1:30PM
1627475400000 != 1627474500000