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Paula Mitchell

Digital General Manager
Freedom Australia

Paula Mitchell has over 25 years’ experience across several Australian leading retail brands, and has pioneered digital, omni-channel and e-commerce strategies across multiple categories such as Fashion, Furniture, Sporting Goods and FMCG. 

Paula has built a solid track record throughout her career, with the successful development and execution of e-commerce strategy, delivery of omni-channel projects, developing and engaging high performance teams, building strong relationships, and most importantly driving omni-channel growth and delivering results.

As the Digital General Manager for Freedom, she is responsible for managing the omni-channel strategy, digital marketing channels, website UI/UX, eCommerce operations and fulfilment, and the optimisation of the digital customer experience to ensure that the channel delivers on the business KPI's.

She is an energetic leader who has a passion for developing and mentoring talent. She believes that good business is all about people, relationships, and collaboration along with hard work. Her strong leadership capabilities ensure that she builds and maintain high performing, dynamic and cohesive teams to achieve business goals.

She says that “the opportunity to continually learn and develop new skills within the retail and digital landscape and having the ability to share this knowledge with my peers and team, motivates and inspires her every day”.