Online Retail Summit 13 - 15 May 2024
Queenstown | New Zealand
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2024 Agenda

Get ready for an insightful exploration into the world of Commerce. Our event features engaging keynotes, interactive panels, and fireside chats led by industry experts. Discover valuable insights and actionable strategies to boost your business success.

2024 Theme: Back to the future. Why retail is getting back to basics.

Read more about our theme here

Day 2

14 May 2024

7:00AM - 8:25AM
8:25AM - 8:30AM
8:30AM - 9:05AM
Profitability is Queen: Mastering eCommerce P&L Management for Sustainable Success
Join Nicola, a seasoned eCommerce leader with over 23 years of experience, as she challenges the status quo in this keynote session. Amid economic uncertainties, Nicola advocates for a paradigm shift – moving beyond sales metrics to prioritise profitability. Drawing on her expertise managing businesses through crises, she offers insights into P&L fundamentals, distinguishing fixed vs. variable costs, and optimising technology costs. This session is a glimpse into strategic areas such as channel profitability, human-centered business practices, and crafting compelling business cases. Discover the keys to long-term success by putting profit at the forefront of your eCommerce strategy.
Chief Experience Officer (CXO)
Adore Beauty
9:05AM - 9:30AM
9:30AM - 9:55AM
9:55AM - 10:05AM
10:05AM - 10:35AM
10:35AM - 10:55AM
11:00AM - 11:20AM
11:25AM - 11:45AM
11:50AM - 12:10PM
12:15PM - 12:40PM
12:40PM - 1:15PM
1:30PM - 5:00PM
5:00PM - 6:30PM
Free time
6:30PM - 9:30PM

Day 3

15 May 2024

7:00AM - 8:45AM
8:45AM - 9:00AM
9:00AM - 9:35AM
Unveiling current Economic Insights in Retail
Join us for an enlightening session with Shamubeel Eaqub! With a career spanning over two decades, Shamubeel brings extensive experience as an economist and a unique ability to simplify economic concepts. In this session, he will delve into economic trends, providing personalised insights tailored for the dynamic retail landscape. Don't miss this opportunity to gain real-time knowledge and practical strategies for navigating the intricate economic factors impacting Retailers today.
9:35AM - 10:00AM
10:00AM - 10:20AM
Optimising to sell across the ditch and beyond
Head of Retail Practice
Global eCommerce Trading Manager
Fisher & Paykel
General Manager - Ecommerce & Digital
Head of Digital
10:20AM - 10:55AM
Client led round tables
This is a crowd favourite: selected Retailer delegates will moderate open discussions on their table's assigned topic. These sessions are a highlight, allowing participants to compare notes on shared challenges and exchange success stories. They foster collaboration, providing a platform for delegates to brainstorm solutions, explore best practices, and forge meaningful connections within the Retail community.
10:55AM - 11:25AM
11:25AM - 11:50AM
Grocery 2.0: Navigating Trends and Seizing Online Opportunities
In a world where digitalisation reshapes consumer behaviours, the grocery industry stands at the forefront of transformation. Join Andy Wilkinson as he delves into the dynamic landscape of online grocery, exploring emerging trends and untapped opportunities for retailers. From the evolution of e-commerce platforms to shifting consumer preferences, Andy will illuminate key insights driving the future of grocery retailing. Discover how to adapt, innovate, and thrive in an era where convenience meets digital convenience.
Head of eCommerce
Foodstuffs New Zealand
11:50AM - 12:25PM
Building Customer Loyalty: Strategies for Sustainable Brand Growth

Unlock the secrets of Customer Loyalty Programs with our New Zealand experts from Mighty Ape, Superette and everyday rewards NZ. Join our panellists, as they discuss practical strategies for successful brand growth through loyalty initiatives. Learn how these innovators leverage customer data, personalisation, and digital experiences to build and maintain lasting customer connections. From tried-and-true methods to fresh ideas, gain actionable insights that will help your business stand out and keep customers coming back for more in this engaging exploration of loyalty reinvention.

Former Head of Digital
General Manager of Sales & Marketing
Mighty Ape
General Manager, Loyalty
everyday rewards
12:25PM - 12:40PM
12:40PM - 1:40PM

Day 1

13 May 2024

9:00AM - 11:30AM
11:30AM - 1:25PM
12:00PM - 1:25PM
1:35PM - 1:45PM
1:45PM - 2:15PM
2:15PM - 4:30PM
4:30PM - 6:30PM
Free Time
6:30PM - 7:00PM
7:00PM - 9:30PM

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