Day One
17 May 2021
Delegates arrive at the hotel to register and check in ahead of the afternoon formalities.
NZ Post is proud to share a preview of our latest analysis of the state of online shopping in New Zealand - The Full Download, 2021 NZ eCommerce Review. We’ll take a look at what happened in 2020, the impact COVID-19 has had on New Zealand’s eCommerce landscape and take a deeper look into key trends and how kiwis online shopping habits have changed forever.
New Zealand Post
Light lunch is provided for all networkers. Learn how to make the most of your time at iMedia and ensure all meetings are scheduled for Business Connect.
Delegates can use this time to refresh, check-in with work and explore the surroundings.
NZ Post is proud to share a preview of their latest analysis of the state of online shopping in New Zealand: The Full Download, 2021 NZ eCommerce Review. NZ Post examine what happened in 2020, the impact of COVID-19 on New Zealand’s eCommerce landscape and take a deeper look into key trends. Learn how Kiwis online shopping habits have changed forever.
Delegates can use this time to refresh, check-in with work and explore the surroundings.
Network and mingle with delegates of the event ahead of the official opening remarks and welcome dinner.
Now, as businesses return to growth with the reopening of global economies, a new path forward is revealing itself. In this session, Drew Green, CEO of INDOCHINO, the worldwide leader in custom apparel, will explore how strategic partnerships help INDOCHINO remain flexible in a shifting retail landscape. And why tailored experiences in an omnichannel world are more important now than ever.
Indochino
The official Welcome Dinner & networking reception held on the first night is the perfect avenue to build relationships with key conference delegates, speakers, and sponsors in a more relaxed atmosphere.
Day Two
18 May 2021
Barista coffee and breakfast is served.
In this session, Nicola covers the main components of digital transformation, selling the dream, setting up and scaling teams, creating and managing long term change, measuring and monitoring success, and the importance of partnerships to drive the right outcomes.
With over 20 years’ experience working in digital, including leading major transformation projects at companies like Jetstar and Myer, Nicola will take us on a journey of key insights and learnings, in order to reclaim and redefine our language. Be inspired to fail fast, groom your backlogs and pivot your squad to the next level. #buzzwordbingo
Myer
We once made bad choices, very bad choices based on what a product looked like and the description on the side of the box. Customers now spend more time looking for options and know a lot more about their choice before they buy.
In this session, music store Rockshop, and children’s shoe specialist Bobux, share how they both achieved success by helping us make good choices. Learn how the ability to educate parents and build a community around music have been supported by a solid foundation of content. And discover how they’re adapting to changes in consumer behaviour.
The world around us is digitising at a dazzling pace, yet the way we pay in-store and online has largely remained the same. But is that about to change?
In this session, we will share key trends of what is happening in the retail payments world, the impact on Kiwi businesses, and importantly how we can partner together to capitalise on these changes. Learn how to minimise cost while turning in-store and online transactions into secure and experience-rich interactions.
Paymark
Businesses are always looking for ways to adapt to changing customer demands, and how to transition to the business they want to be tomorrow. Payments are a critical part of that transformation and growth journey, and a successful payments strategy can help drive scalability and global expansion through accessing local payment preferences and customer behaviours.
Learn how to create a payments strategy that delivers an advantage.
Adyen
In the perfect example of what happens when great planning meets good timing: Superette, one of Australasia's leading curators of fashion and lifestyle offerings, discuss their complete platform migration to Emarsys in the midst of the pandemic, allowing them to capitalise on a hyper-charged digital sales environment.
In this session, Adam Ioakim, Emarsys MD for APAC, chats to Patrick McCauley, Superette's Head of Digital, to unpack what worked, and what didn't, during the freakish retail year of 2020. Learn how to capitalise on new buyers on your site, how segmenting and cleaning inactive subscribers can lead to new opportunities and about sign-up offers that stop one-time churn-and-burns.
The universal truth is that for every customer that converts on your site, more leave without purchasing. Increasingly brands such as Amazon, Netflix and Walmart are turning to the principles of behaviour science, to help guide them towards the most promising online experiences that encourage rather than hinder a consumer’s action.
In this session, Marc Day, Head of Digital from ZURU Edge, Cole Armstrong from NeuroSpot and Joe Ling from 10XL document their partnership, working to build a next-generation online retail experience built with these behavioural economics principles. Learn how to use these psychological principles to help give your customers the confidence to take action?
Headless Commerce, the decoupling of the front-end and back-end commerce functionality, is often misunderstood and considered hard to implement. Let us bust those myths for you.
In this session, Amanda Wood, digital channel manager at Vodafone, speaks with Tony Hou, founder of Moustache Republic on their recent successful implementation of Headless Commerce. Learn the keys to success, the common pitfalls and a few hacks to make headless commerce work for you
With over 1.8M active members Trade Me’s first-party data tells a billion stories. In this session, learn how to use data from interest and intent indicators, throughout the path to purchase.
The optimum retail experience is the synergy between people and computers. We call this AI: Augmented Intelligence. Just like eCommerce complementing Stores, AI multiplies the retail experience, the augmented experience.
In this session, Ambit present the perfect blend of humans and technology working together to provide customer service that customers love. It’s not about tech replacing humans. It’s about the synergy of the two that delivers unrivalled outcomes for those who are prepared to take the next step. Learn why technology leaders in retail understand this, and how to put AI on your roadmap.
Trust. It’s the glue that bonds any partnership. It is also a valued element of a modern transparent payment system. In this session, Mandy Tomlinson the GM of Laybuy takes to the stage to cover the demise of the credit card and the meteoric rise of Buy Now Pay Later. Covering how the fear of debit set up a demand for a new approach, and how today consumers want the choice of what, where and how they pay. Learn the importance of transparency, trust and responsible lending. Your customers care more about this than you think!
Laybuy
Get ready for some serious Go Kart Racing Fun. At 1.6 km long, the track is recognised as one of the world’s premier Karting facilities and will be the home to our iMedia Ultra Enduro Race.
Featuring a Formula One Lap Timing and Race Management system, your group’s time will be recorded down to 1/1000th of a second. So no arguments over who won the race! Reserve your spot quickly and have the chance to take the ‘Winners Podium’.
Dress Regulations: Closed in flat shoes. No flowing clothes such as loose jackets, dresses and scarfs.
Relax on a 2 ½ hour scenic cruise on Lake Taupo on the Cruise Cat, enjoying cruising the bays of Lake Taupo, taking in the stunning scenery of this magical caldera. You will have the opportunity of fishing or claybird shooting. Drinks and light food provided for the duration of the cruise.
Day Three
19 May 2021
In this session, Juanita explores retail as we know it being transformed and shaped through partnerships and the evolution of co-opetition to co-operation. Covering online to bricks and mortar, how customers shop them, and the very concept of what stores are now and in the future. Learn from Juanita, of Retail X, as she brings to life “retail reengineering” and the trends that are driving these strategies, demonstrated through real life retailer examples.
Retail X
2020 was the year that many businesses were forced to think differently, especially retailers. Most have to transition their online and offline business into a fully integrated omnichannel experience. And at speed.
In this session, Simon Laird, Google New Zealand's retail industry lead, will look at how New Zealand retailers are adopting their approach to meet consumers’ new shopping expectations. Google uncover the wins, the unforeseen challenges, and the focus ahead... As many of you are on the journey in 2021 this session will help simplify the challenge of the omnichannel shopper.
A crowd favourite, client-led round tables see leading Australian retailers moderate discussions of discovery and collaboration around their table's assigned topic. This session is a great opportunity to compare notes on mutual pain points and share success stories.
iMedia
Once brands were powerful, and people were grateful. Now, people are powerful, and brands are grateful. A marketing phenomenon that can no longer be ignored, the power of influencers is gathering momentum in NZ. In this session, we learn how to partner with influencers and get the most out of them when trying to build brand or sell products for an e-commerce brand? Learn some of the pitfalls to look out for and the tips and tricks to ensure your marketing team smashes their KPI’s.
Socialites & The Social Club
In simple, terms the global pandemic has created two business realities: Forks and Accelerations. Some things will never be the same, and will take on new directions, while other technologies and social shifts which were bubbling under the surface, have been accelerated. These represent economic opportunities for those with the wisdom to see them, and the courage to act on them. This revolution is 20 years young and a crisis is a terrible thing to waste, and we’ve got a rare chance to change everything while people’s minds are widen open.
Are you brave enough?
Steve Sammartino
The final lunch is designed to satiate any final questions and close the loop on the summit.
