B2B eCommerce Summit 28 - 30 October 2024
Gold Coast | Australia
Register Your Interest to Attend iMedia B2B eCommerce Summit - Delivered in partnership with the B2B eCommerce Association.

2024 Agenda

Get ready for an immersive experience at our B2B eCommerce event! 

 

2024 Theme | From Foundations to Future: Building B2B Excellence. 

 
This summit will feature captivating keynotes, insightful panels, engaging fireside chats, and much more.
Join us as we unravel the latest trends and explore innovative strategies shaping the B2B landscape.
 
NB: This Agenda is being updated regularly

Day 1

28 October 2024

9:00AM - 12:00PM
Delegate Registration
Delegates arrive at the hotel to register and check in ahead of the afternoon formalities.
12:15PM - 2:00PM
12:30PM - 2:00PM
2:00PM - 2:10PM
Merchant Business Connect Check in
Retailers make their way to the Ballroom to check-in and find their tables for Business Connect with first meeting starting at 3.00pm sharp.
2:10PM - 2:20PM
Networkers Business Connect Check in
Networkers make their way to the Ballroom to check-in and find their tables for Business Connect with first meeting starting at 3.00pm sharp.
2:20PM - 2:30PM
2:30PM - 5:00PM
5:00PM - 6:00PM
Free time

Delegates can use this time to refresh, check-in with work and explore the surroundings. 

6:00PM - 6:30PM
6:30PM - 10:00PM

Day 2

29 October 2024

6:30AM - 8:35AM
8:35AM - 8:40AM
8:40AM - 9:15AM
The Future of B2B Digital Experiences

As we navigate the evolving world of B2B commerce, it’s becoming evident that our interactions with digital platforms are poised for transformative changes. In this presentation, we’ll delve into the next wave of digital experiences. These new experiences will not just simplify finding products and solutions but will also answer any questions along the way, enhancing overall productivity and decision-making.

We’ll also explore what the future holds for product discovery and purchasing experiences. Imagine AI-driven interfaces that not only understand your needs but also anticipate them, making recommendations before you even ask. This is the future of product discovery — intuitive, predictive, and incredibly efficient.

However, adopting these advanced tools will require effective change management. As we introduce new technologies, understanding how to manage the transition and train your team will be crucial. We'll discuss strategies to ensure that your organization is ready to embrace these changes, enhancing your team's adaptability and readiness.

While this talk focuses on the future, we'll also provide practical advice on how you can start preparing today. It’s about setting the groundwork now for the technologies and strategies that will dominate tomorrow. Join us to gain insights into creating a more responsive, efficient, and customer-centric B2B environment.

Global Director and Principal Analyst
B2B eCommerce Association
9:15AM - 9:40AM
9:40AM - 9:50AM
9:50AM - 10:00AM
10:00AM - 10:35AM
10:35AM - 10:55AM
Breakout
11:00AM - 11:20AM
Breakout
11:25AM - 11:45AM
Breakout
11:50AM - 12:10PM
Breakout
12:15PM - 12:25PM
12:25PM - 12:50PM
1:00PM - 5:00PM
Activity
5:00PM - 6:30PM
Free Time
6:30PM - 9:30PM

Day 3

30 October 2024

6:30AM - 8:55AM
8:55AM - 9:05AM
9:05AM - 9:40AM
The moments that matter | Building a CX strategy that drives customer adoption in B2B
Join Amber McDougall, General Manager Digital, CX & Transformation at Fletcher Building as she shares some of her change management and leadership strategies that drive success in complex B2B ecommerce and digital transformation programs.
General Manager, Digital, CX & Transformation
Fletcher Building
9:40AM - 10:15AM
10:15AM - 10:55AM
10:55AM - 11:30AM
11:30AM - 12:05PM
Elevating B2B eCommerce: Joval Wine Group’s Path to Digital Success

In this engaging session, Andrew Stoneham, the Chief Information Officer of Joval Wine Group, will share the company’s remarkable journey in transforming their customer experience through B2B ecommerce and self service. With a vision to create a best-in-class customer experience, Joval recently launched their B2B ordering platform, WineSource, which offers a seamless, frictionless interface for over 4,500 customers to explore and purchase Australia’s finest wines.
The discussion will highlight the driving factors behind Joval’s digital transformation, focusing on how the company is on track to achieve 50% digital adoption in 2024. Andrew will also dive into the technical challenges of integrating sophisticated B2B capabilities, such as customer-specific pricing, real-time inventory updates, and the role of ERP systems in ensuring a smooth, scalable digital experience.

Attendees will gain insights into how Joval Wine Group combines personal service with a powerful digital platform, driving both efficiency and growth while maintaining their commitment to quality and customer relationships. This interview is a must-attend for those looking to understand how traditional B2B industries can leverage digital tools for enhanced customer engagement and operational excellence.

Association Director
B2B eCommerce Association
Chief Information Officer
Joval Group
12:05PM - 12:20PM
12:20PM - 1:20PM

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Business Connect
Scott Rigby
Marta Dalton
Welcome Dinner
Gus Balbontin
James Johnson
Networking
Merchants only lunch
roundtables