As B2B commerce evolves, customer experience is transforming. Join us for SAP's merchant lunch featuring Simon Williams, General Manager of B2B Engagement at Metcash, as he discusses how Metcash leverages the Sorted platform—a B2B e-commerce marketplace designed for independent retailers.
Discover the goals Metcash pursued in rethinking its operations and how Sorted has set them apart. By focusing on independent retailers and supply chain efficiency, Metcash has created a more transparent, user-friendly experience.
The use of AI and data analytics helps streamline processes, enhance ordering, and provide real-time inventory insights for more intuitive operations. This innovation requires a mindset shift, and we’ll discuss strategies for managing this transition and fostering a customer-centric culture.
Join us to uncover fresh strategies that will not only elevate your customer connections but also spark growth in this dynamic landscape!
Delegates can use this time to refresh, check-in with work and explore the surroundings.
Welcome Dinner
The official Welcome Dinner & networking reception held on the first night is the perfect avenue to build relationships with key conference delegates, speakers, and sponsors in a more relaxed atmosphere.
Leading Thriving Intergenerational Teams
In today's fast-evolving workplace, the convergence of multiple generations brings forth a tapestry of perspectives, experiences, and approaches that profoundly shape organisational culture. This session will explore the disruptive change impacting the world of work, alongside the timeless truths of engaging and leading the generations at work, including strategies that empower individuals to adapt, innovate, and excel in an era defined by generational diversity.
As we navigate the evolving world of B2B commerce, it’s becoming evident that our interactions with digital platforms are poised for transformative changes. In this presentation, we’ll delve into the next wave of digital experiences. These new experiences will not just simplify finding products and solutions but will also answer any questions along the way, enhancing overall productivity and decision-making.
We’ll also explore what the future holds for product discovery and purchasing experiences. Imagine AI-driven interfaces that not only understand your needs but also anticipate them, making recommendations before you even ask. This is the future of product discovery — intuitive, predictive, and incredibly efficient.
However, adopting these advanced tools will require effective change management. As we introduce new technologies, understanding how to manage the transition and train your team will be crucial. We'll discuss strategies to ensure that your organization is ready to embrace these changes, enhancing your team's adaptability and readiness.
While this talk focuses on the future, we'll also provide practical advice on how you can start preparing today. It’s about setting the groundwork now for the technologies and strategies that will dominate tomorrow. Join us to gain insights into creating a more responsive, efficient, and customer-centric B2B environment.
MM Electrical Merchandising and Independence Australia are industry leaders and have been on a digital transformation and B2B commerce journey. In this session, you'll gain exclusive insights into their innovative strategies, hear the stories behind their successes and challenges, and learn how they are reinventing customer interaction to stay ahead of the curve. Discover what’s next on their roadmap as they continue to push the boundaries of digital commerce.
Aboard your own private catamaran's, the beautiful Gold Coast Broadwater is your playground. During the afternoon, you will enjoy spectacular views surrounded by crystal clear turquoise waters.
Sail the Gold Coast's magnificent waterways from Southport to Sovereign Islands, cruise past sensational superyachts, visit isolated islands and pristine beaches, experience the thrill of sailing in complete comfort, and enjoy a 'raft up' party.
Spend your afternoon on Gold Coast's most exhilarating marine experience. This is the only Jet Boating experience to launch directly into the high-speed action zone. Brace yourself for exciting high-speed turns and spins across the waterways. Once you're off the water, you will enjoy drinks & canapés at a premium waterfront location.
You will take part in a 3-hour paint and sip experience, allowing you to brush up on your artistic skills.
Up to 5 artists will be on hand to assist you during the painting activity allowing you to take on some of the basic (and some more advanced) techniques of painting on canvas.
Pinot and Picasso hosts deliver each session with comprehensive step by step instruction with plenty of room left for your inner-Picasso to run wild. By the end of the night, even the ‘non-creatives’ will be taking home their very own Picasso!
You will have the opportunity to engage in discussion, participate in a creative and fun activity, and enjoy a selection of wine and nibbles to fuel your creative minds.
As customer channels multiply and evolve, product data has become crucial to shaping exceptional customer experiences. Tzipi Avioz, GM APAC at Mirakl, will explore how businesses can elevate customer, supplier, and internal team satisfaction by transforming how product data is managed. This session will address the inefficiencies caused by fragmented data and showcase how solving these challenges can unlock a new engine for growth and operational efficiency.
In this engaging session, Andrew Stoneham, the Chief Information Officer of Joval Wine Group, will share the company’s remarkable journey in transforming their customer experience through B2B ecommerce and self service. With a vision to create a best-in-class customer experience, Joval recently launched their B2B ordering platform, WineSource, which offers a seamless, frictionless interface for over 4,500 customers to explore and purchase Australia’s finest wines.
The discussion will highlight the driving factors behind Joval’s digital transformation, focusing on how the company is on track to achieve 50% digital adoption in 2024. Andrew will also dive into the technical challenges of integrating sophisticated B2B capabilities, such as customer-specific pricing, real-time inventory updates, and the role of ERP systems in ensuring a smooth, scalable digital experience.
Attendees will gain insights into how Joval Wine Group combines personal service with a powerful digital platform, driving both efficiency and growth while maintaining their commitment to quality and customer relationships. This interview is a must-attend for those looking to understand how traditional B2B industries can leverage digital tools for enhanced customer engagement and operational excellence.
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